Complaint Review: Wirefly - Www.wirefly.com Nationwide
- Wirefly www.wirefly.com Nationwide U.S.A.
- Phone: 866-424-3946
- Web:
- Category: Cellular Phone Companies
Wirefly dishonest fradulent billing to my credit card after order was cancelled ripoff internet
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I placed an order on-line with www.wirefly.com on May 2,2007 for a Cingular red pearl blackberry.The add read with rebate of $80.00,but the phone was advertised as free( not after rebate this was an additional savings). So I was not approved for cingluar but a customer rep named Shetall located in India call my cellphone and offered me a phone from T-mobil the black pearl blackberry.
She stated the phone was free and there would be a one time activation fee of $35.99. The rep Shetall than called back on May 3 and said the total cost would be $78.00 so I cancelled the order over the phone. I was sent a confirmation of of order # xxxxx3731 cancellation on May 3 2007 at 12:09 est. They utlized the same order number for both order from cingular and T-mobile.
After I cancelled the order on the May 3 I check my balance on my credit card and found that they have charged my card after the fact. I have paperwork that can validate the cancallations.
I contacted customer service at 866- 424- 3946 explained what happened that both order were cancelled but they insisted that I agreed to pay the $78.00 and it would be refunded to my card 7-10 days. Of course I flip out because this was not stated intially. After contacting customer service at least 10x the situation is still not rectified. I got a fax number and sent the cancellations notices to the attention of a supervisor that was supposedly located in the US. But all wirefly does is reroute the calls to INDIA.
As of 5/8 nothing aimicable has been rectified. So I am still out of my money.
Wirefly use an old principle of Bait and switch. This internet company is not reptuible. I would not suggest any one purchase from them.
Sylvia
hempstead, New York
U.S.A.
This report was posted on Ripoff Report on 05/08/2007 06:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wirefly/nationwide/wirefly-dishonest-fradulent-billing-to-my-credit-card-after-order-was-cancelled-ripoff-int-247403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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