Report: #782840

Complaint Review: WNS

  • Submitted: Thu, September 29, 2011
  • Updated: Thu, September 29, 2011
  • Reported By: Jack — Chicago Illinois United States of America
  • WNS
    United States of America

WNS AVIS - BUDGET RENT-A-CAR INTERNATIONAL CALL CENTER Sweatshop salaries for excesive work Costa Rica / India, Internet

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WNS, the outsourcing company that Avis / Budget rent-a-cars use to handle their worldwide bookings (including the US and Canada), is nothing but a glorified sweatshop. The salaries they pay in Costa Rica are at the poverty level, meanwhile they demand (WNS) from the telephone operators to work non stop, taking phonecalls for reservations, compalints, etc on a back-to-back basis for up to 9 hours a day. Meanwhile the outsourcing company, WNS, keeps on lowering the salaries with ridiculous excuses, such as "this and that bonus doesnt apply anymore". They also promise less call volumes while in reality the volume actually increases. Phone agents there suffer from depression, lack of sleep, shattered nerves, etc. because of the inhumane way they are exploited by this pathetic Indian company. Meanwhile, they are paying a little over $600 a month for a 31 day salary, fully aware that in Costa Rica, being one of the most expensive countries in Latin America, that salary is not enough for anyone to survive on. [continued below]....
.....  Avis / Budget is fully aware of this situation, but they couldn't care less.  Meanwhile, the average agent generates a revenue for Avis / Budget of around $30,000 to $40,000 (per agent) per month in rentals. Agents quit their jobs there on a daily basis, but they keep hiring new victims to exploit with their lies and Indian seatshop mentality.  I wish Avis and Budget got the hell out of this country once and for all and went back to the States to offer decent employment to their own people, as they are not helping Costa Rica in any way and we do not need such corporate blood suckers here to be honest, and WNS should stay and operate out of India and dedicate itself to hire "untouchables" only, as they are very used to, I'm sure. I'm glad I don't work for that miserable company anymore, but I feel bad for my colleagues who are currently working there.
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