Report: #1085939

Complaint Review: woodforest bank

  • Submitted: Thu, September 19, 2013
  • Updated: Thu, September 19, 2013
  • Reported By: melissa — Hamburg New York
  • woodforest bank
    5360 Southwestern Blvd
    hamburg, New York

woodforest bank they wrongfully credited my account and than found it.they took out all my money and now i owe them.the money in my account was my rent money.i am now facing eviction. hamburg New York

*REBUTTAL Owner of company: Woodforest Customer Service

*Consumer Comment: Here is what really happened

Show customers why they should trust your business over your competitors...

i have an account at woodforest.the bank credited my account with someone elses money .they found it and now took all my account is in was my rent money so now i am facing eviction .i want something done.i have gone to the better business bureau.

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#1 REBUTTAL Owner of company

Woodforest Customer Service

AUTHOR: Woodforest Customer Service - ()

At Woodforest, we take every concern seriously and make every effort to resolve issues promptly.  We would appreciate the opportunity to speak with you regarding your experience.   Please contact our Customer Care department at 1-888-224-0132. We look forward to speaking with you soon.

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#2 Consumer Comment

Here is what really happened

AUTHOR: Robert - ()

A mistake was made and the bank credited your account.   

Now, when most people get money in their account they don't know where it came from would make an inquiry.  What it appears you did was figure "free money" and spent it.  The problem is that it wasn't your money and when the bank fixed the mistake they correctly deducted the amount that was put in by mistake.  Now, because you spent the money you are now negative.

Now you are saying..well I think I should get to save the money if it was put in by mistake.  Well let's look at it this way.  Say you put the wrong account number down and a deposit went into another account.  Would you want the bank to say "too sad you just gave another person your money".  No you would want them to fix the mistake and apply the deposit where it belongs..which is exactly what happened.

If you want to look at a positive in this.  At least you weren't arrested for theft because that is technically what it is when you were spending money that wasn't yours.

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