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Report: #327347

Complaint Review: Wu-yisource.com - Sherwood Park Alberta

  • Submitted:
  • Updated:
  • Reported By: Montreal Quebec
  • Author Confirmed What's this?
  • Why?
  • Wu-yisource.com Wu-Yi Source, 11 Athabascan Avenue Suite 240 Sherwood Park, Alberta Canada

Wu-yisource.com SELL YOUR NON PUBLIC PERSONAL INFOS! Sold my email (and what not?) to FREECREDIT REPORT. Chat live advisor denies it. Sherwood Park Alberta Canada

*UPDATE Employee: Hello,

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The site is very convincing and all their warranty and presentation (including softspoken calming voice virtual jesse williams) makes you feel safe.

I always tag my email address (nameofthecompany@mydomain.com and i create that email address in my email service) when registering something on the internet so if i receive spam, I know who did it.

Well today i received an offer from freecreditreports.com at the wuyi@mydomain.com. So i go to the wuyi site and look everywhere for their privacy statements, finally i find it and, made the effort to READ IT
THOUROUGHLY.
**************************************************
So i went to read the (awfully long) PRIVACY POLICY (which starts like standard ok privacy policies).
***********************************************

=> Here is what i found:

It starts with : "Your privacy and the security of your personal information are very important to us. We want you to be as comfortable as possible visiting our Website and using our Online Products. We are dedicated to protecting the privacy of those who visit our Website and use our Online Products. "

=> Read way further and you will find:

"WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
We may share or sell your Information, including your nonpublic personal information, for compensation with third parties; such third parties may include, but are not limited to, our affiliates, marketing (...)"

=> More:

"We may share or sell your Information, including your nonpublic personal information, for compensation with third parties; such third parties may include, but are not limited to, our affiliates, marketing companies, advertising agencies, data compilers, advertisers, data companies, data brokers, and, to the extent permitted by law, individual reference and look-up service programs. Such Information may be used by such third parties to provide you with information, advertisements, commercial communications and materials on products and services that may be of interest, for direct marketing or any other business." (...)

"E-mail:
teahelp@usa.com

Alternate Email:
support@easyweightlosstea.com

BY USING OUR WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE OUR WEBSITE. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

Last modified as of Feb 20, 2008"


************************************************
So after that i went on to read their Terms and Agreements:
************************************************
Thank you for visiting the www.wu-yisource.com website (Website). The Site is an Internet property of Wu-YiSource.com ("Wu-Yi Source," "we" or "us"). You agree to the following Website Terms and Conditions (Terms and Conditions), in their entirety, when you: (1) access or use the Website; (2) submit an application to become a Wu-Yi Source member (Member or Membership); and/or (3) purchase products or services offered on our Website ( Online Products). The Wu-Yi Source Privacy Policy (Privacy Policy) and any and all other applicable Wu-Yi Source operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, are expressly incorporated herein by reference (collectively, the Agreement).

Clause #13: Miscellaneous. The Agreement shall be treated as though it were executed and performed in New York, New York and shall be governed by and construed in accordance with the laws of the State of New York (without regard to conflict of law principles).

(ALTHOUGH ALL THE COMMUNICATIONS I RECEIVED bore and address in ALBERTA?!?
also: if you listen to the little talking "jesse williams" he talks about being in Headquarters in Nevada)


********************************************
Moreover, if you start scrutinizing the site there are discrepencies in the FAQ as an example:
********************************************

"What is your shipping policy?
Orders placed in the US take 5-7 business days to arrive through the carrier UPS, and 1-3 weeks for international orders through the United States Postal Service. Shipping is only $4.95 to anywhere in the world. "

"Do you ship outside the U.S.A?
Our products are available in every country on the planet. Shipping outside of North America is an additional $20.00. "

___________________________________________________

Business behavior regarding the actual product:

They billed my cc on the 14 day right on the mark after THE ORDER was made (of course i received the tea 4 days after i made my order so that makes it a 10 days trial not a 14 days trial.


***************************
ONLINE CHAT with an agent
***************************

Please wait for a site operator to respond.
You are now chatting with 'Maddy'

Maddy: Welcome to Wu-Yi Source, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the tea, which has helped countless people around the globe.

you: I want to be removed from the lists you sell to third parties NOW

you: i Just received advertisement from a third party and i traced it to wu-yi and I want to make sure that all the data and information that was collected about me be destroyed and not used

Maddy: Could you please provide me with your full name and email address, so that I can pull up your details?

you: xxxxxxxxi@mydomain.com

Maddy: Please wait for a minute, while I check your order.

you: my order???

Maddy: Please click on "Manage Subscription" at the bottom of the e-mail and we will remove your e-mail address from the mailing list.

you: which email!

Maddy: We will never share, rent or give away information to any third party for any reason.

you: bullsh*****

you: We may share or sell your Information, including your nonpublic personal information, for compensation with third parties; such third parties may include, but are not limited to, our affiliates, marketing companies, advertising agencies, data compilers, advertisers, data companies, data brokers, and, to the extent permitted by law, individual reference and look-up service programs. Such Information may be used by such third parties to provide you with information, advertisements, commercial communications and materials on products and services that may be of interest, for direct marketing or any other business.

you: thats in the information about privacy

you: that i finally read thouroughly a few minutes ago

you: AND i always put a trace when i give my email address in the even that i get spammed

you: so that i find the guilty party

you: and wuyi has sold my info to freecreditreport.com

Maddy: Sorry, As I said, We will never share, rent or give away information to any third party for any reason.

you: thats your word, not what is written in the policy and i have proof

you: that you arleady did once

Maddy: If the case is so, we request you to contact our Management Persons directly and send an email at ==> teahelp@usa.com and they will look into the issue.

you: fine.



***************************************
CONCLUSIONS
************************************

There are unknown amount of people right now who have been sold my credit card number, name and address!!

Sandra
Montreal, Quebec
Canada

This report was posted on Ripoff Report on 04/19/2008 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yisourcecom/sherwood-park-alberta-t8a6h2/wu-yisourcecom-sell-your-non-public-personal-infos-sold-my-email-and-what-not-to-free-327347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: Catherinejones - (United States of America)

POSTED: Saturday, November 21, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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