Complaint Review: Wynn's Extended Care - Brea California
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- Author Confirmed
- Wynn's Extended Care 675 Placentia Avenue Suite 150 Brea, California U.S.A.
- Phone: 800-922-4392
- Web:
- Category: Auto Warranty
Wynn's Extended Care ripoff Brea California
*UPDATE Employee: "Bumper to bumper"
*Consumer Suggestion: Your problem is electrical
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I took my 2003 Malibu into Gwatney Chevrolet on 28 June 2006 for warranty repairs. I informed them that my air bag light comes on intermittently (computer diagnosis proved), Compact Disc player would eject CD's automatically, Air conditioner controls not working properly and remote keyless entry battery connector broke.
The total for all repairs was approximately $1,400 so Wynn's Extended Care had to call an adjuster to verify the claim. The claim was submitted on 28 June 2006 (Wednesday) and the claims adjuster showed up 30 June 2006 (Friday). They had all day Wednesday, Thursday and finally showed up Friday morning which is over 2 days. I was told that I couldn't get a rental vehicle until the claims adjuster came out to verify the claim.
By the time I get my car back it will be 3 full days without transportation (luckily I was off work). Wynn's Extended Care refuses to fix the air bag light because they can't see the light come on even though the car computer system shows the defect. The CD player works intermittently and there again since they cannot see it they won't fix it.
Wynn's Extended Care should omit the following sentence from their Mission Statement We understand the problems our customers experience when their vehicle breaks down and believe in treating our customers as we ourselves wish to be treated. So the way they want to be treated is poorly?
Patrick
Cabot, Arkansas
U.S.A.
This report was posted on Ripoff Report on 06/30/2006 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wynns-extended-care/brea-california-92822/wynns-extended-care-ripoff-brea-california-198920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
"Bumper to bumper"
AUTHOR: John - (U.S.A.)
SUBMITTED: Tuesday, January 23, 2007
What the last person stated sounds correct BUT..
NEVER trust any sales man that tells you that the warranty is bumper to bumper. Always ask to see that in writing because no warranty company to the best of my knowledge is "bumper to bumper" that is a very loose term the dealers may use.
Wynn's do not encourage the use of that term. READ YOUR CONTRACT. PAGE 2 on the very back of the first page. If you bought a Wynn's extended care new or diamond the only things that are not covered are the things that fall under exclusions. if you have a Wynn's plus, value, or delux please refer to the covered parts section for those are the ONLY covered parts. if you bought a Wynns extended care used, bronze, or gold same thing with the parts listed under the covered part section.
the customer service reps are only going off the document you have signed stating that you have agreed to all the terms, conditions, exclusions and covered parts. if you signed it you have a legal binding contract with wynns and they will provide 100% of service that is stated on the contract. there is nothing wrong with the reps so don't take it out on them they are only relaying the informaiton back to you.
so is it the situation you ran in to with the claim denial or is it really poor customer service?
#1 Consumer Suggestion
Your problem is electrical
AUTHOR: Terri - (U.S.A.)
SUBMITTED: Monday, September 11, 2006
I am an employee of a dealership in Michigan that sells Wynn's warranties and friends with our regional rep. Most of Wynn's warranties do not cover electrical problems, as most warranties don't. Your first problem was taking the car to the Francise Dealer to get the car looked at. They almost always charge more than a regular licensed mechanic. I have never had a problem with Wynn's when it came to getting repairs done for my customers. They have always got the job done quickly and never sent an adjuster out to look at the vehicle. Did you get the warranty that covers the car bumper to bumper or the driveline warranty? Please make sure which one you purchased. Then call the dealer you purchased the car from and if they are a reputable dealer they will try to help you through the warranty process or get the car fixed at a cheaper rate.
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