Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #6005

Complaint Review: X Technology - Warrensville Heights hio

  • Submitted:
  • Updated:
  • Reported By:
  • Author Not Confirmed What's this?
  • Why?
  • X Technology 4543 Taylor Lane Warrensville Heights, hio U.S.A.

"X Technology" -- computer maker from Ohio -- is BAD NEWS

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We bought a computer from "X Technology" (www.xtechnology.com) 18 months ago. Within six months it mysteriously died. As per the warranty, we had to ship the entire tower back to them at our expense. After a month (!) of waiting, phoning them for status reports, etc., we were finally told that -- after replacing the motherboard, processor, etc. -- the problem was the hard drive. They made no attempts to recover our data on the old hard drive, so that was all lost. SEVEN WEEKS after shipping it off to them, we finally got the "fixed" computer back.

A few weeks ago, the computer died again. We hired a local computer tech to come by and check it out. He immediately found the problem: the capacitors on the motherboard were shot, probably taking the processor with it. X Technologies said we would have to ship it back to them for repair. A week after we shipped it (via Priority Mail), we finally heard that they received it. But instead of them fixing it, they have decided to ship it back to the manufacturer to be replaced. Furthermore, instead of shipping it directly from the manufacturer to us, it will have to be sent back to X Technology, who will then ship it back to us. We are probably looking at another month before we will get it back.

We rely upon our computers for our income. Our dealings with X Technology have been nothing but trouble. The technical support department is entirely disinterested in helping, they seem incompetent, and they certainly are slow. The products they sell are faulty, at least in our case. The Better Business Bureau says that they have had 22 complaints in the past year, but that only reflects "closed complaints", meaning those that have been resolved in some way. I have no idea how many "open" complaints they may have, but -- if anything more goes wrong, they will be getting one more from us.

If anyone is considering doing business with X Technology of Warrensville Heights, Ohio, I strongly suggest you look elsewhere.

This report was posted on Ripoff Report on 08/02/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/x-technology/warrensville-heights-hio-44128/x-technology-computer-maker-from-ohio-is-bad-news-6005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now