Complaint Review: Xsport Fitness - Capital Fitness
- Xsport Fitness - Capital Fitness
P.O. BOX 4012
- Phone: 877-417-1450
- Category: Health Clubs & Gyms
Xsport Fitness - Capital Fitness ripoff Thanx for not doing your job Now my bank account is in the negative. Aurora Illinois
*Consumer Comment: NOT SO BAD!!
They proceeded to give me a number to call to cancel the package. After holding for over 15 minutes I was told that I needed to send a letter via certified mail to a P.O. Box in Aurora in order to get my money refunded ($276.00) and to avoid them charging me ($276) for the next couple of months.
I did exactly as I was told and sent the letter via express certified mail as they said I only had 3 days to cancel (even if I hadnt yet had 1 single session). Please mind you this cost me and extra $14.10 in mailing fees.
A month later not only had they NOT refunded my $276.00 but they caused my checking account to go in the negative by charging me an additional $276.00. Ofcourse I got on the phone to try and resolve this issue, I was literally on the phone for over 1 hour, everytime I spoke to a rep they would put me on hold and the call "would get disconnected".
So after I finally bugged them enough to get them to notice their "mistake" they agreed to refund me $552.00. According to them they couldnt refund me for my overdraft fee of $36.00 because they had 30 days to refund my money. They said they would mail me a check "this week". Mind you I have no money in my account, my account is in the negative and on top of that
I could neither get nor find anywhere online the contact infor mation for the CEO of the company or a central office to file a complaint.
This company has caused great grievance in my life due to their irresponsible handling of a situation that was supposedly resolved a month ago. I would love to get in contact with the CEO directly to bring up this issue but like I have stated it has been impossible. Please tread with care when dealing with this company.
This report was posted on Ripoff Report on 10/17/2006 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/xsport-fitness-capital-fitness/aurora-illinois-60507/xsport-fitness-capital-fitness-ripoff-thanx-for-not-doing-your-job-now-my-bank-account-i-216260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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