Report: #602703

Complaint Review: Xsport Fitness - Capital Fitness

  • Submitted: Wed, May 12, 2010
  • Updated: Wed, May 12, 2010
  • Reported By: James — Glendale Hts Illinois U.S.A.
  • Xsport Fitness - Capital Fitness
    47W210 US Highway 30
    Big Rock, Illinois
    United States of America

Xsport Fitness - Capital Fitness Capital Fitness Difficult to cancel membership Big Rock, Illinois

Show customers why they should trust your business over your competitors...

It is difficult to cancel/terminate a membership with Xsport Fitness (aka Capital Fitness).  This includes all Chicago area locations.  

You MUST send your ORIGINAL CONTRACT to a PO Box, including your membership barcode key, and it MUST be sent by REGISTERED or CERTIFIED mail.  

THEN, they still do not cancel the membership until you call them and demand that the membership be cancelled.  

Without doing the correct steps, your membership will not be cancelled.

Last, they WILL NOT provide you with written documentation that the membership is cancelled (on the telephone, the customer support person had to confirm with their "legal dept" that they will not provided written documentation of a terminated/cancelled membership).

So, you send them your only original copies of the contract, send them your barcode key, then call them to force the membership termination, and last you have no proof of this being completed.  You simply wait until the next payment date to determine if they deducted money from you paying account.

Please be AWARE of this before signing a membership with them.  You CAN NOT cancel a membership at the location you joined.  REPEAT: You can not simply walk into your Xsport fitness location and ask them to cancel/terminate the membership.  You can not call them on the telephone and cancel/terminate your account. You MUST follow the above process (read your contract).

I have been members of many fitness clubs in Michigan, Florida, and Illinois, and this is the first one that made the process difficult - SO DIFFICULT (may allow them to keep you paying for one or more months until you correctly follow their process).  All other fitness clubs allowed me to cancel when walking in or on the telephone and each would provide the necessary documentation proving the membership was terminated.

For the fitness center itself (Elmhurst Express): good overall, but too crowded with equipment.
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