Complaint Review: Zero Plus Dialing - Longview Texas
- Zero Plus Dialing 119 W Tyler St # 260 Longview, Texas United States of America
- Phone: 888-511-0734
- Web:
- Category: Telephone Companies
Zero Plus Dialing ZPDI Zero Plus Dialing - scamming phone calls - Collect phone calls (not received) are billed at outrageous rates Longview , Texas
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This long distance company charged me for a collect call that I did NOT receive.
I know that someone did try to call me collect when I was not at home. I found part of the call on my voice mail when I returned.
When I got my phone bill, there was a charge of $29.94 for a 5 minute call that they say went through.
However, I wasn't here that day, and no one else has access to my home or phone.
When I called the number for Zero Plus Dialing, they transferred me to Network Operator Services. NOS insisted that I must have authorized this collect call - saying their system is never wrong.
NOS offered to take off $11 of the bill. When I insisted on talking with a supervisor to get a full refund, the supervisor offered to take off half of the bill ($15). When I asked to talk to another higher-up supervisor, they refused to do so and said there was no one that they could give me the name of. When I asked for a phone number to reach a supervisor, they insisted
that they did not have a phone number for the supervisor or corporate office. They said the only way I could reach someone would be to write to a post office box.
Really?? A long distance phone company says they don't have a phone number for the main office?
This company is a scam. A legitimate company always has a way to talk with someone in charge. And a legitimate company always has a way to correct their mistakes. A legitimate company doesn't spend 30 minutes giving
someone the run-around and refuse to give them a way to talk to an appropriate person.
Really?? $29.94 for 5 minutes - for a call that I did not receive.
This report was posted on Ripoff Report on 03/21/2012 10:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zero-plus-dialing/longview-texas-75606/zero-plus-dialing-zpdi-zero-plus-dialing-scamming-phone-calls-collect-phone-calls-n-857580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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