zipcar suspend account on false late return boston Massachusetts **Author of this Report is NOT CONFIRMED**  

Zipcar has stolen money from me for false late returns. Usually whenever you book a reservation, they notify you in a confirmation email of the time when you book the car. I booked my car from 8-930 and zipcar charged me a 50 dollar late fee and permanently suspended my account because they said I did not adhere to there rules but it was not my fault. I then get an email from their support team if I am late again they will suspend my account but I was never late to begin with and the company said they will send me out an email in regard to the suspension as to why I was locked out in the first place but they never sent it to me in the first place.

I spoke with the supervisor with him for about two hours trying to explain my side of the story but he did not care. He kept saying that I was late and I said it was not my fault. The first time I was ever late was because I cop pulled me over because the car didnt have headlights on them and they refunded the charge. This is not fair and I told him you as a manager should make customer service your top priority and worry about your PR then your pride. I have paid almost thousands of dollars for this company just to have the worst customer service