Complaint Review: ZipCar
New York, NY
New York, Select State/Province
- Category: Auto Rentals
ZipCar Terminated Account of faithful customer New York New York, NY
I have been a dedicated ZipCar customer for more than three years and my account was terminated by Zipcar after paying a bill for an outstanding ticket. For some reason ZipCar only uses email to communicate with their customers, even though a phone call is a better option. I never received an email that someone claims to have have sent me regarding this, I paid the ticket and then was told that my accoutn was suspended.
After numerous unreturned phone calls to the NY office, and non answers from the call center in Boston, I decided to visit the local office in New York City. I was told they would review the account and let me know. After not receiving a response, I emailed again, and received a response from the call center that they had informed me via email. They forwarded me an email that was supposedly sent three days prior. I never received that email notifying me that my account had been cancelled from Brian Dombrowsky.
I have 65 rental from zip and spent lots of money and he said I was suspended because I had been late. To which I responded that I had paid a late fee for two occasions and the others were related to NYC traffic. I I reminded him that on atleast three occasions after reserving a car, the car was not available and on several occasions I was moved to a siffernet vehicle without being notifed by Zipcar.
At the end of the day, I am digusted by how I am being treated after being a loyal customer. Unreturned calls and emails, non responsive customer service and now you dare to cancel my account.
I have informed my friends and family that I have referred to zip of this situation and asked them to cancel their accounts in solidary to a company that treats their customers as yesterdays garbage.
MY RECOMMENDATION TO EVERYONE IS TO NOT USE THIS SERVICE SO THAT ZIPCAR LEARNS TO TREAT THEIR CUSTOMERS BETTER. i AM SWITCHIGN TO HERTZ ON DEMAND!!
This report was posted on Ripoff Report on 09/06/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/zipcar/new-york-select-stateprovince/zipcar-terminated-account-of-faithful-customer-new-york-new-york-ny-1082211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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