• Report: #747008
Complaint Review:


  • Submitted: Wed, June 29, 2011
  • Updated: Wed, June 29, 2011

  • Reported By: PMC — San Francisco California United States of America
191 2nd Street San Francisco, California United States of America

Zipcar Insurance Fraud San Francisco, California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Zipcar is a car-sharing company where you rent cars by the hour and the fee covers insurance and gasoline.  It's a great concept that touts environmental advantages and consumer savings.  Their Customer service is great until you scratch a bumper and decide to report it even though the scratch is so minimal, it would not have been noticed.  They suddenly became very adversarial and demanded $739.00 which they intended to remove from my personal banking account even though I told them that doing so could bounce my rent check.  They also insisted that the fee cover other damage to the bumper that I was not responsible.  I had no legal recourse  I had been told that there was a $500 deductible but at the time I reported the scratch, I figured the repair cost would not be more than $200.00.  They told me they raised the deductible and emailed me about it.  They email my account almost everyday with silly promotions and I'm supposed to be aware of legal notices?

Upon receiving the repair estimate, I offered several solutions including volunteering my time, fixing the scratch with a auto-detailer that I trusted, making payments or seeing if they could reduce the amount.  I even explained that my sole source of income is Social Security and use Zipcar for shopping trips and medical appointments.  Guess what?  They don't really care at all about my credit rating or the hardship their draconian attempt to extort money would cause.  If they were unable to withdraw this unauthorized amount from my account they would refer the account to collections at which point I would be able to make payment on a no doubt inflated amount.  I could easily afford to buy the debt for what a collection agency pays, usually ten cents on the dollar but instead had to close my banking account to make sure my rent was paid.  Now I will probably have to file a small claim to protect my credit. 

This report was posted on Ripoff Report on 06/29/2011 01:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/zipcar/san-francisco-california-94130/zipcar-insurance-fraud-san-francisco-california-747008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Zipcar

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?