• Report: #326478
Complaint Review:


  • Submitted: Wed, April 16, 2008
  • Updated: Wed, April 16, 2008

  • Reported By:LA California
25 First Street 4th Los Angeles, California U.S.A.

Zipcar terminates service in LA Los Angeles California

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Zipcar disingenuously guaranteed to maintain and increase the level of car-sharing service provided to Los Angeles area communities when they took over Flexcar. They advertised more service in including the Hollywood and Downtown. On their website, they state 'Zipcar is a utility, as valuable as electricity, heat, and hot water' but they cut off all of LA. They made promises to continue relationship provided to current car-sharing Flexcar members, then cut all service to any non collegiate areas in Los Angeles county.

I was persuaded to transfer my existing Flexcar membership because Zipcar (although charging a higher rate) said that I'd be able to use cars in my area easier once the transition was complete. I know they said this to other customers as well, like those here http://la.curbed.com/archives/2008/01/ask_curbed_how_4.php and http://metroriderla.com/2008/01/24/zero-zilch-zip-number-of-zipcars-in-los-angeles/

They removed all of the cars from the locations that I used and encouraged me to transfer my membership although they charge a higher fee, and now they don't provide the services that they sold me on.

Zipcar is a big ripoff.

La Ray
LA, California

This report was posted on Ripoff Report on 04/16/2008 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/zipcar/los-angeles-california/zipcar-terminates-service-in-la-los-angeles-california-326478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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