Report: #1490840

Complaint Review: BikeLab - Malibu California

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Ripoff Report is Xcentric Ventures

Submitted: Fri, January 24, 2020
Updated: Sun, January 26, 2020
Reported By: Jay — Malibu CA United States

Author Confirmed

Why?

BikeLab PO Box 521 Malibu, California United States

Phone: 310-425-2878
Web: https://bikelab-mobile-bike-shop.bu...
Category: Bike repair shop, dirt bike, bicycle

BikeLab Conor Colburn, Shannon Colburn I paid in advance to repair 3 bicycles. The company has kept my money and my bicycles. Malibu California

*Author of original report: This issue has been resolved.

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BikeLab is a mobile bicycle repair company. On January 14,2020, BikeLab removed 3 bicycles from my home for repair: a Cannondale SuperSix road bike, a Cannondale F29 mountain bike and a Redline BMX bike. I paid $481.53 in advance to have the bikes repaired and returned to me within 48 hours.

It has now been 10 days. BikeLab has promised repeatedly to provide me with a delivery window and then never follows up in doing so. Concerned, I went on Yelp and see other several other customers with similar complaints, and in some cases customers have still not received their bikes back after 4 months or more.

This report was posted on Ripoff Report on 01/24/2020 05:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/bikelab/malibu-california-conor-i-1490840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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