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Hello Erugu from Fairfax, Virginia. Can I start off by first apologizing for the unpleasant experience you have had with our company. We take complaints very seriously and we hope this response will provide you with additional information.

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

I have included the specific t&c that were provided on the Action Pro White Website, which the cx uses to places orders. On the website at the bottom of the page, the cx can click on Terms & Conditions. On this Particular site it states: We'll also enter you into our Action Pro White Pro White Club. With the Pro White Club you'll get a package of Action Pro White Teeth Whitening Pens so you can maintain your whiter teeth. (8) Days from the date of order processing, and unless you decide to take an action to cancel (by calling our customer service center at 1-877-230-5694 or www.ActionProWhite.com), we'll conveniently bill your credit card $94.31 for the full 30 day Action Pro White System. The cancellation and return policy is described in detail below. Plus, you'll also get a package of Action Pro White Teeth Whitening Pens about every 30 days for the same monthly in-home price you paid for the original Action Pro White System plus $10.91 in shipping, all conveniently billed to your credit card.

I hope this can help clear up any misunderstandings about our trial promotion. Again, I apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.

Sincerely, Ms. Halloway