Adobe Systems Incorporated Awaiting Refund From November 2008 They Are VERY Unresponsive Beaverton, Oregon

I have the complete email documentation on this, but

-I ordered 1 copy of ColdFusion 8 for $649.00 on 10/30/08. Somehow, and it looks like it may be deliberate, the order quantity changed to 2. I missed that and placed the order.

I received the emailed receipt and immediately called the wrongfully named Customer Care (because they obviously do not) and asked the person in India to change the order quantity to 1 and refund the difference to my credit card. "Not possible!". The suggestion was to wait until BOTH copies arrived and then call for a refund.

Both copies arrived and I called to get the refund. I was told I needed to fax a Letter Of Software Destruction by the person in India and he gave me the download URL. I filled out the form and faxed it.

On 11/10/08 I emailed Adobe and asked about the refund because I had faxed the Letter Of Software Destruction (herinafter referred to as "LOSD"). Adobe Tip #1. Don't try to make their life easier. Complain and get a case number before you fax anything. They denied getting the fax of the LOSD, but they assigned a case number.

It took 4 faxes before Adobe was willing to admit that somebody actually went to the fax and got my LOSD. They even stated they could read it and that my refund would appear in "1 to 2 billing cycles". That was 11/18/08.

I inquired about the status of my refund again on 11/23/08 and on 11/24/08 received a duplicate of the same message saying they were able to read it and that my refund would appear in "1 to2 billing cycles" I'm beginning to feel that 1 billing cycle = 1 year.

Repeated phone calls to "Customer Care" elicited the fact that my refund claim was being evaluated, until I was finally told it was approved and "in Banking" and should be posted to my credit card soon.

On 2/4/09, I was emailed by Adobe to tell me my case had been closed. no explanation, no refund. Just closed.

I wrote them back to say they couldn't simply close the case and keep the money. What was their reasoning? Silence was the result.

I called around August 15 to see if "Customer Care" could explain why the case was closed with no explanation and no refund. The Indian woman on the other end agreed to re-open the case and escalate it to her manager for priority handling.

It worked. It only took them a brief moment to close the case again without explanation or refund.

Now, why am I furious with Adobe? I destroyed a perfectly good copy of ColdFusion in the vain hope of a refund. I could have sold it on eBay and not been out 100% of the money. They are no better than the thief who takes your money and ships nothing. In this case, Adobe shipped the product, got me to destroy it and kept the money anyway. Because of the way they engineered the apparent theft, the police have told me it's not a criminal matter. It d**n well should be.

The threads on Adobe being difficult, and in my case, impossible, to get a refund from should be a wake-up call. Buyer beware.

They aren't a monopoly folks. There are alternatives to Adobe products. If they cheat you out of your money, it's your own fault.