Complaint Review: ADT/APEX/APX - Atlanta Georgia
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- Author Not Confirmed
- ADT/APEX/APX Atlanta, Georgia United States of America
- Phone:
- Web: www.APX.com
- Category: Security Services
ADT/APEX/APX Charged a monthly fee that was absorbatant, locked our box so new service won't work Atlanta, Georgia
*Consumer Comment: I'm confused.....
Show customers why they should trust your business over your competitors...
We rode out our contract with ADT/APX/APEX. We took security service with another supplier at much less cost
Began having problems with new service. Had tech from new service come to our home. He found that ADT/APX/APEX had locked our radio box so system will not work. We had to pay new provider for service call ($80.00) and now will have to buy new box ($180.00) in order to maintain new service.
All this apparently for spite (on part of ADT/APX/APEX) because we found new service at HALF the price being charged by ADT/APX/APEX) If you don't want to get RIPPED OFF, DON'T use ADT/APX/APEX!!!!
This report was posted on Ripoff Report on 01/19/2012 11:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/adtapexapx/atlanta-georgia-/adtapexapx-charged-a-monthly-fee-that-was-absorbatant-locked-our-box-so-new-service-wo-825178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I'm confused.....
AUTHOR: Ken - (USA)
SUBMITTED: Thursday, January 19, 2012
did you have service from multiple companies?
You list ADT/APX/APEX. ADT is a company TOTALLY separate from APX (now Vivint) and I don't even know who APEX is.
In your contract with whichever company you disconnected, who does it say owns the equipment?
This "new company" you mention would have been able to provide the service for a lesser price as they did not have the intial expense of providing and installing all the original equipment. The 'box" is just part of it.
The companies that install this equipment recoup their investment (and profit) from your monthly "monitoring fees."
I had ADT and was satisfied with their service, but switched to APX/VIVINT when my contract was up due to great, updated equipment.
Hope you're happy with your new service, but keep in mind, you DID originally sign a contract with whatever company you had, agreeing to their terms.
No, I don't work for ANY of the alarm companies.
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