ALLBRANDS RIP OFF take your order but hate to refund your money when you return the item. BATON ROUGE Louisiana

Many times consumers tend to only tell one side. The consumer's response is pretty vague. I guess it would be very easy to say that any company you don't agree with is a rip off. Maybe this website ought to be run like the Better Business Bureau. At least you get the facts before letting someone just make accusations. Our return policies are posted and very easy to find on our website. Before any customer can check out they have to check a box that they say they understand and agree with our return policies before they can continue with their order. The following text is copied and pasted directly from our website.

30 Day Money Back Guarantee on Unopened Products
All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization via our online form within the first 30 days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year. If you require assistance completing the online return form, please contact our Customer Service Department at 1-800-739-7374. Customer Service hours are 8AM to 6PM CT Monday through Friday and 9AM to 4PM on Saturday.

Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given. On some products, an additional restocking fee will apply. This will be indicated on the product page.

Opened: Opened merchandise may be returned for a store credit less a 15% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. Some items have a higher than 15% restocking fee. This will be indicated on the product page. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before store credit is given.

Software: Manufacturers allow no exchanges or refunds on software unless defective at the time of purchase and only for the same exact product. We will issue a full refund on software less shipping cost if it is unopened and factory sealed condition. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given.

Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty. We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.

Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer's needs.