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Report: #283718

Complaint Review: Androtics - AndroticsDirect - SmartMones - Santa Monica California

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  • Reported By: San Jose California
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  • Androtics - AndroticsDirect - SmartMones 21218 Saint Andrews Blvd. #252 - Boca Raton, FLorida 33433 Santa Monica, California U.S.A.

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I ordered cologne (online) August 11, 2007 and paid with Credit Card.
I received the item as described and in a timely manner from an address in Santa Monica, California. No problems, I was a happy customer.

Satisfied with my frist order, I placed a second and third order (online) October 13, 2007 (yeah...two orders--same day) paying through Paypal.
Of the two orders placed on 10/13/2007 I received the first within 9 days.

I waited nearly two weeks before attempting contact regarding the second (more expensive) order, concerned that my "2nd Day" shipoment had not arrived. There was no response when I wrote to the using the "Contact Us" feature on thier webpage. After repeated attempts to get an acknowledgement from anyone at Androtics I then telephoned the 1-800 number posted at the site. There was a recorded message saying that Androtics was in the process of moving to new facilities with the expectation that the move would be completed by "Monday" and that orders might be delayed.

I am continuing to write and telephone but the recorded telephone message has not changed in almost three weeks. I threatened (in writing) to file a complaint with The BBB unless I received acknowledgement by Nov.6, 2007.

Yesterday, Nov.7, 2007, I received a PARTIAL shipment via DHL from "ADC" in Santa Monica, CA. and the item I received is NOT the item I ordered!

I do not trust Androtics to rectify the error. I do not trust that they will honor the terms and conditions of the sale. I would be happy to receive my money back (waiving the "DOUBLE your money back GUARANTEE")

I have earned enough "points" with AndroticsDirect that I can order a "free" item, only paying for the cost of shipping. As it would only be an additional $4.95 I am seriously considering it though I suspect it will just be more money down the drain. I will keep you posted.

Determined
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 11/08/2007 01:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/androtics-androticsdirect-smartmones/santa-monica-california/androticsdirect-smartmones-solicited-payment-through-paypal-theft-boca-raton-florida-283718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
7Consumer
0Employee/Owner

#7 Consumer Comment

Andriotics is an upstanding company

AUTHOR: Homeowner1234 - (USA)

POSTED: Tuesday, February 09, 2010

I am a phero user and an Androtics customer. I have spent thousands of dollars with this company and have never once had a problem. The people that work there are courteous and always get the orders out the same day if the product is in stock. I hope this persons situation was resolved, but when I saw this I had to comment. Androtics has always been fair with me and never once have I had a problem. 


Sincerely, 

Adam
Indiana 
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#6 Consumer Comment

My experiences have only been positive

AUTHOR: Phya - (U.S.A.)

POSTED: Thursday, May 07, 2009

I find it hard to believe that Androtics Direct would not have corrected the solution by now. I have made multiple orders through this company, and every single one has arrived on time, with not only my entire order, but free items as well. This is not to say that they are buying my favor. I'm writing this review out of my own desire to share my positive experiences with Androtics Direct.

Their products are top notch, and their customer service is even better. I believe that the original reporter has not made a faithful attempt at resolving this with the customer service. These pheromone products are made in America and require time to create. The 3 week delay may have been due to a shortage in a required component. While I'm not fully cognizant of how the products are formulated, I know that shortages happen and that everyone receives their order as soon as it is ready. The company has always made up for any shortcomings on their behalf. I recommend them wholeheartedly.

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#5 Consumer Comment

My experiences with Androtics Direct have been nothing less than fantastic

AUTHOR: Mark-in-dallas - (U.S.A.)

POSTED: Thursday, May 07, 2009

I have been dealing with and buying products from Androtics Direct for nearly 2 years and all of my experiences have been nothing short of fantastic!

The companies customer service department bends over backwards to make customers happy and almost always includes free gifts and handwritten thank you notes in orders shipped.

Their refiund policy and adherence to it is awesome: The retail line of products carry a 100% money back guarantee, and their flagship product extends that to a 200% money back guarantee. Who else does that and will actaully honor their guarantee?

This is the best internet company I have ever bought from. Hell, it'd probably the best company par none that I've ever dealt with.

I would be willing to bet that the person that filed the complaint either ended up getting everything they ordered and more, or got a full refund. But happy customers don't run around telling everybody what a great company they bought something from. And, when someone experiences a problem they are usualy quick to b***h and grip about it and let everyone know of their bad experience, but if the problem is then resolved to their satisfaction, they can't be bothered to take the time and let people know the company bent over backwards to make them happy.

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#4 Consumer Comment

Personal Experience With Androtics

AUTHOR: Jamesbonded - (Malaysia)

POSTED: Wednesday, May 06, 2009

I have been a customer of Androtics for about 15 months now and made more than 5 purchases. Form my personal experience there is no element of fraud or cheat with Androtics. They give out free gifts and the delivery is super fast.

Regards,
jamesbonded

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#3 Consumer Comment

Personal Experience With Androtics

AUTHOR: Jamesbonded - (Malaysia)

POSTED: Wednesday, May 06, 2009

I have been a customer of Androtics for about 15 months now and made more than 5 purchases. Form my personal experience there is no element of fraud or cheat with Androtics. They give out free gifts and the delivery is super fast.

Regards,
jamesbonded

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#2 Consumer Comment

Personal Experience With Androtics

AUTHOR: Jamesbonded - (Malaysia)

POSTED: Wednesday, May 06, 2009

I have been a customer of Androtics for about 15 months now and made more than 5 purchases. Form my personal experience there is no element of fraud or cheat with Androtics. They give out free gifts and the delivery is super fast.

Regards,
jamesbonded

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#1 Consumer Comment

Personal Experience With Androtics

AUTHOR: Jamesbonded - (Malaysia)

POSTED: Wednesday, May 06, 2009

I have been a customer of Androtics for about 15 months now and made more than 5 purchases. Form my personal experience there is no element of fraud or cheat with Androtics. They give out free gifts and the delivery is super fast.

Regards,
jamesbonded

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