AscendTech, Inc. Cleveland Computer Repair - pre-broken computer - Willoughby , Ohio

* How did it "obviously" fail final testing before shipout?

>>  OK, I'll admit that missing pieces and a red sticker are not "obvious".  Sorry.

* Exactly what went wrong with the computer? (Be as specific as possible, please.)

>>  I have been unable to power it up.

* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)

>>  Manufacturer states that warranty registration was already filed (by someone else).

* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.

>>  For new retail merchandise?  I should not be paying a nickle more until it works the 1st time.

* How did it "obviously" fail final testing before shipout?

* Exactly what went wrong with the computer? (Be as specific as possible, please.)

* Was the damage covered by warranty? (Hardware is typically the only thing covered; software usually isn't covered.)

* Most companies charge S&H if it has to be shipped back for repair. It's not a ripoff so much as it is an industry standard.