AVAST Didn't protect my computer or phone as promised Simi Valley California

I just got off the phone with guruaid (Avast subcontractor) and spoke to Kasib Korsham and he said that my computer has never had any protection from Avast and that He needed $91 In order to fix my computer that Avast failed to protect. He said that I have never had any security protection from Avast and that is their man! Please promptly refund with a check for the last 2 years all the money I have paid for no reason and damages to my computer and any theft that may have occurred because of the failure of your company's service.