Complaint Review: Beyond Fitness, Professional Fitness - West Jordan Utah
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- Author Confirmed
- Beyond Fitness, Professional Fitness 7959 Redwood Road West Jordan, Utah U.S.A.
- Phone: 801-566-5739
- Web:
- Category: Misc. Health Specialists
Beyond Fitness, Professional Fitness Unprofessional, Lacking Customer Service West Jordan Utah
*Author of original report: Employee Rebuttal?
*UPDATE Employee: Proof of relocation
Show customers why they should trust your business over your competitors...
Beyond Fitness, as a company, is extremely unprofessional with lack of customer consideration. On the occasions in which I need to speak with a customer service representative, they were very uninformative, smug and plain rude! The trainers were fairly good when service was available, but very rarely punctual. Recently, I relocated from Utah to a location where their services are not currently offered and need to break my contract...and it was the biggest hassle! It was one of the most incompetent and unprofessional business transactions I have ever completed. If anyone is considering becoming a customer of Beyond Fitness, I urge you to please reconsider!
Ty
Richmond, California
U.S.A.
This report was posted on Ripoff Report on 07/27/2007 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/beyond-fitness-professional-fitness/west-jordan-utah-84088/beyond-fitness-professional-fitness-unprofessional-lacking-customer-service-west-jordan-263626. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Employee Rebuttal?
AUTHOR: Ty - (U.S.A.)
SUBMITTED: Tuesday, December 04, 2007
I realize what the contract stated, and I provided that information to the company. However, that has ABSOLUTELY nothing to do with the poor and ineffective customer service. The employee that provided the rebuttal to my complaint should have read it FIRST, prior to providing a statement.
#1 UPDATE Employee
Proof of relocation
AUTHOR: Lorraih - (U.S.A.)
SUBMITTED: Tuesday, December 04, 2007
If you look at your cancellation policies it states that you just have to provide proof of relocation such as a new lease or utilities bill and they have to cancel you. This information is located on the back of the contract you signed and also on a handout you get when you first meet your trainer.
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