Budk no refund on paid shipping for items not sent, damaged items, deceiving promotions, problems with 4 of 8 orders Moulrie Georgia

 here is the text from my BBB complaint

Description of Complaint:                               

BudK has given me problems from my first order. The first order I did had items they let me order and they then had them out of stock. They sent some items but told me that the other items would not be back in stOCK. I then called and was told the items would not come back and was treated poorly when I requested a refund. They did refund me but never gave me my shipping money back since the extra items raised the shipping amount.Thinking that it was just a fluke I tried again. This time the address got messed up since they can not accept 5 number apartment codes. This happened again although I called to be sure this would not happen.Last week, I used a promotion code that went through when the purchase was made but they told me in the email on the bottom it say the expiration. The font is so small they keep you from reading it and they also keep the items above it so you don't see it. Upon cvalling they told me I should have at least got the penny shipping that was available.Every other site I go to does not have the code go through once it is expired. They do not do this normal practice. The kicker of it all is that the gas mask smell like someone has been smoking, the filters are open and compromised and the mask bag's have a lot of damage. Rust and dirt are throughout. 2 of the 3 mask seems like they are molding or having problem with the rubber. The eye piece of at least 1 mask has some damage. I left them in the package because I don't know what to do with them.BudK has failed on product, shipping and customer service.

The condition of items and deciept of the promotion were the straw that broke the camals back. I have given them more than enough chances but things just got worse. I will take my money to cheaperthandirt,centerfiresystems and keepshooting.com. I have never had a problem with any of them and keepshooting.com gives me point credit so I get money towards more items.

Desired Settlement: