Complaint Review: Butler White Ltd - UK Internet
- Butler White Ltd Internet United States of America
- Phone:
- Web: http://www.butlerwhite.eu
- Category: E-trade
Butler White Ltd Fraud. Never sends ordered goods, never returns money for canceled orders. UK, Internet
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Ordered multiple items from Butler White several months ago and payed right away with my Visa credit card. About a month later I contacted them and asked where my things were, and they said that one item was out of stock (even though the webpage had indicated that they had plenty in stock when I ordered). The item would arrive shortly.
Two weeks later I contacted them again and got the same answer. This time I asked them to remove the out of stock item from my order and send the rest. To this they gave the same answer; "the out-of-stock-item will arrive shortly".
Three weeks after this I canceled my order and was told to wait 14 days for my money since they 'do bulk payments' every 14 days. Fine.
Four weeks after this, I tried to contact them again asking where my money was. Now, over a week has passed since I sent this mail, and still no reply.
They promise response within 24-hours, but it has always taken more than 2-3 days. I do not believe they are interested in answering anymore of my 'Butler White-helpdesk'-tickets.
This report was posted on Ripoff Report on 04/15/2011 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/butler-white-ltd/internet/butler-white-ltd-fraud-never-sends-ordered-goods-never-returns-money-for-canceled-order-717977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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