CIC*TRIPLE ADVANTAGE Experian Experian Consumer Direct "FREE" ANNUAL REPORT MORPHS INTO UNAUTHORIZED SUBSCRIPTION!! Irvine , California

In August 2008, I requested a free credit report from Experian, one of the three major credit agencies in the U.S. 

In January 2010,  I finally followed up on an unfamiliar $14.95 charge, under the vendor name INFO.EXPERIANDIRECT.IRVINE, that had been appearing on my monthly statements since September 2008.

The connection between the "free" credit report and the unauthorized monthly charges was patent.

I called Experian Consumer Direct.  The rep said I had a subscription for a monthly credit report.  I told him that the subscription was unauthorized and, furthermore, that I had not received any reports.

He could cancel the subscription for me, which he did, but he could not authorize a refund.  I spoke to his supervisor.  Same story.  I was instructed to write to the Consumer Relations Group in Irvine CA and provide documentation for a refund.  They said that no phone number was available.

I wrote to them in March, 2010, with all required documentsr.  Now it is June and still no response.  Today I have filed a complaint with the Mayor's (of Boston) Office for Consumer Affairs, and I await the outcome.

It would be naive to be surprised, but it is frightening to realize that this credit company, which has a stranglehold on our credit, is itself a sleazy operation.