Report: #1311433
Complaint Review: Corsair Components - Freemont California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
Why?
- Corsair Components 47100 Bayside Parkway Freemont, California USA
- Phone: 1 510-657-8747
- Web: http://www.corsair.com/en-us
- Category: Electronic Manufacturers
Corsair Components, Jarrad TS Refuse to honor Warranty on SSD Freemont California
*Author of original report: Correction to warranty term
Business Rating:
Tell us has your experience with this business or person been good?
Show customers why they should trust your business over your competitors...
← Is this
willing to make a
commitment to
customer satisfaction
Click here now..
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business isRipoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
This SSD came with a 2 year warranty. The first time it failed was only about a week after I bought the drive. The repl.acement that was sent to me lasted about a year.
Corsair requested and received a copy of my original receipt when i requested the first RMA. They then deleted it along with most of the info I provided and correspondence in that ticket and are demanding I resend the receipt to them.
This iis a tactic used by companies to allow them to refuse to honor their warranties. Since I already sent the first drive back to them there is no reason for me to keep the original receipt. They should have been responsible for keeping the copy i sent them with the RMA request ticket.
Here is the transcript from the RMA request they are trying to deny;
Comment
| Created By: Ross (6/14/2016 9:19 PM) And also Jarrad, if you were to take your own advice and actually look at the ticket for the first RMA you will see that it is awfully short and incomplete. The final 3 comments are the only comments that are even shown. So it's obvious that Corsair deleted the comments that I posted earlier in the ticket and with them the receipt I provided. Here is the oldest comment in that ticket; Created By: Ross (10/23/2014 3:43 AM) I just tracked the shipment of the replacement SSD that is being sent to me. The delivery time is 1 week? Seriously? This is a system drive, 1 of 2 on a RAID stripe. Corsair, I for one would appreciate a much faster turn-around time for warranties. The impression I get from this experience is that you are not concerned at all with the performance of your products or your customers who purchase defective products from you. So disappointed. As you can see in the comment I am referencing the tracking number for the replacement device that had been sent to me, so (unless I am some time traveling bandit) this ticket has been truncated. Did you really not notice? Do you get a bonus for rejecting valid RMA requests? |
|---|
| Created By: Ross (6/11/2016 5:43 PM) No. I am done doing your job for you. Approve the RMA or lose this customer and gain a detailed complaint on ripoff report.com and pissedoffconsumer.com. |
| Created By: Jarrad TS (6/9/2016 5:56 PM) Hi Ross, you can contact customerrelations@i.frys.com and they can send you a copy of your receipt regardless if it was purchased online or in a store. I've seen them go back 10 years or so, and I haven't seen them fail yet. With Best Buy, if you have a points card they have receipts online for a purchases if you have a points card. Their system is a bit odd though in that there's an order page and a purchase history page. I've found the purchase history page contains more receipts. My personal account goes back 3 years on that page: https://www-ssl.bestbuy.com/profile/c/purchase/transactions. |
| Created By: Ross (6/9/2016 2:32 AM) I don't recall the date I purchased the original SSD, I have two of them, one was acquired from Fry's the other I believe was Best Buy. I have not nor will I be contacting the store I purchased the drive from as it was a year or more ago and doing so would be an act of futility. It was not an online purchase. No. I have not found a reintroduce for a Corsair product from within the past two years. Do you not see how inappropriate it is to insist upon the customer jumping through hoops to make up for a Corsair employee's failure to request or save a copy of a receipt? If our roles were reversed I would be embarrassed to continue asking the customer to do my job for me. |
| Created By: Jarrad TS (6/8/2016 2:01 PM) Hi Ross, we are trying to determine if the drive's still in warranty. 1. Have you tried talking to the store to obtain a copy of the receipt? 2. Do you recall when and where it was purchased? If so, when/where was it purchased? 3. If you think it was purchased online, have you checked your email or the store's site for a copy of the receipt? 4. If it was purchased from a physical store, have you tried contacting them for a copy of the receipt? 5. Were you able to find a copy of another Corsair receipt from the past 2 years? |
| Created By: Ross (6/7/2016 9:53 PM) I've uploaded the image of the drive's label per your request. I do not know where the receipt is and I maintain that it is absurd to assume that most people would keep a receipt for an item that has already failed and been replaced . If Corsair failed to request a copy of the receipt at the time of the first RMA then that is not my responsibility to correct. Shifting the responsibility on to the consumer is gross tactic. I have done everything required to obtain this RMA and I do not intend to do the work your predecessor was required to do for him or her, because again, this is not my responsibility. So you can either stop asking me to do the job of a Corsair employee from the first RMA and do what you should have done in the first place, approve this RMA. Or you can continue to believe that it is my responsibility to do the job of a Corsair employee a year ago. |
| Created By: Jarrad TS (6/3/2016 12:17 PM) Hi Ross, Please read the previous ticket's comments. They did not ask you for a receipt. In any case, somehow it got approved and there is no receipt on the ticket. We are asking for the receipt to determine when the original item was purchased as this is the date that the warranty started on. The replacement drive retains the remainder of the original item's warranty. If it was purchased from a store's website I'd suggest checking for a copy in your email or on their website. If it was purchased in a physical store the store may have a copy. Otherwise, if you've purchased other Corsair items in the past 2 years, I'd suggest uploading receipts for those and responding back and I'll see what we can do. Also, please attach a pic of the SSD's label to this ticket. |
| Created By: Ross (6/2/2016 12:30 PM) Hi Jarrad, I already provided the receipt when I submitted my request for an RMA the first time the drive failed. I remember doing so and there is no realistic situation I can think of where Corsair would grant an RMA for a product purchased from a store without a receipt. Your theory that no receipt was requested is not realistic. Take this situation as an example, the item that needs replacing was sent to me directly from Corsair as a replacement for the defective one I purchased. There is a ticket that documents this and regardless of that fact you are insisting I send a copy of my receipt from the originally purchased defective item, an item which has already been returned to Corsair. It is absurd to expect that I would keep a receipt for an item I no longer have in my possession because I shipped it to the manufacturer (you). That drive is no longer relevant, it was defective and I shipped it back to Corsair. The only drive that is relevant is the defective drive that was sent to me as a replacement for that defective drive. The proof that this drive is mine and not obtained under any circumstances that would disqualify it from coverage for an RMA can be found in the ticket which shows the defective drive was sent to me from Corsair as a replacement for the defective drive I purchased originally. The same ticket you are referencing. |
| Created By: Jarrad TS (6/2/2016 9:42 AM) Hi Ross, please see your previous ticket. There is no receipt attached to it. No one lost it since it was never asked for and therefore we did not have it in the first place. If it was purchased from a store's website I'd suggest checking for a copy in your email or on their website. If it was purchased in a physical store the store may have a copy. |
| Created By: Ross (6/2/2016 1:55 AM) Jarrad, Corsair has already been sent a copy of my receipt, I never would have been approved for the first RMA if I had not provided this. It is disappointing enough to have a drive fail repeatedly from a company as capable as Corsair, but saying that you have lost your copy of my receipt as an attempt to deny my RMA request is just pathetic. I await the approval of this RMA. Ross |
| Created By: Jarrad TS (5/31/2016 6:27 PM) Hi, your previous RMA doesn't have a receipt attached to it. Please attach a full copy of the original SSD's receipt that shows the store name, date of purchase, your name/address, and the item ordered in bmp/gif/jpg/pdf format, thanks. |
This report was posted on Ripoff Report on 06/14/2016 08:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/corsair-components/freemont-california-94538/corsair-components-jarrad-ts-refuse-to-honor-warranty-on-ssd-freemont-california-1311433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
#1 Author of original report
Correction to warranty term
AUTHOR: - ()
SUBMITTED: Tuesday, June 14, 2016
I stated the warranty was 2 years. It is 3 years.
Respond to this report!
Featured Reports
Featured Reports
Advertisers above have met our
strict standards for business conduct.
