Complaint Review: ExtensionWorks - Internet
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- Author Not Confirmed
- ExtensionWorks Internet USA
- Phone: +61 3 9010 5595
- Web: www.extensionworks.com
- Category: Computer Software
ExtensionWorks Unusable Plug In for my Online Store-Will not refund money Point Cook, Victoria Australia Internet
*Author of original report: Just as I stated
*REBUTTAL Owner of company: More Information
Show customers why they should trust your business over your competitors...
I purchased a UPS plug in from ExtensionWorks for my online store. My developer spent ten plus hours trying to get it to work and it just wouldn't work properly and wouldn't let my customers check out. i found out that this plug in is not even recognized or recommended by UPS. I received an email from ExtensionWorks stating that "Happiness is Guaranteed!" and I asked repeatedly for a refund to which they refused without explanation. They will not even return my email anymore. I had to go to a different company and buy another plug in that works perfectly. This is just a bad business practice. Refund your customers money if your product doesn't work properly.
This report was posted on Ripoff Report on 10/07/2015 10:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/extensionworks/internet/extensionworks-unusable-plug-in-for-my-online-store-will-not-refund-money-point-cook-vic-1259740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Just as I stated
AUTHOR: - ()
SUBMITTED: Wednesday, November 04, 2015
After again replying and answering all of ExtensionWorks questions they have stopped emailing me and will not refund my money.
#1 REBUTTAL Owner of company
More Information
AUTHOR: ExtensionWorks - (Australia)
SUBMITTED: Tuesday, October 20, 2015
Hi idesign_2
Can you please provide your real name so that we can address your situation.
We would never not reply to any emails, ExtensionWorks would be more than happy to answer any questions and follow up on your situation.
Your comment,"My developer spent ten plus hours trying to get it to work and it just wouldn't work properly and wouldn't let my customers check out."
You metioned that you purchased the UPS shipping plugin, and your comment implies that your customers could not make a purchase, [ check out ]
Trying to understand how shipping would interfere with the checkout process?
What was the ticket number for your Support inquiry?
No explanation why we would not refund? ExtensionWorks communicate's very openly with all our customer's.
We provide detailed answers to all questions.
I find this statement very hard to digest and the information provided for this report lacks substance.
Would'nt work properly?
There are a multitude of reasons why you may have experienced difficulties, we have experienced developers that are ready to investigate any problems reported to our Suport team, was this investigated?
Again, we are happy to assist in any way we can, please come back to ExtensionWorks and we can work through this together.
Thank you
From the team at ExtenionWorks
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