Complaint Review: Florist Express - ProFlowers - Old Saybrook Connecticut
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- Author Not Confirmed
- Florist Express - ProFlowers 455 Boston Post Rd, Suite 6 Old Saybrook, Connecticut United States of America
- Phone: (888) 444-1922
- Web: www.floristexpress.net
- Category: Florists
Florist Express/ProFlowers Delivers Disappointment Old Saybrook, Connecticut
*Author of original report: Florist Express - Still Delivering Disappointment
Show customers why they should trust your business over your competitors...
The flowers were ordered 2 weeks in advance and delivered a day late.
The website guarantees 100% satisfaction. If not satisfied, the customer has the option of replacement (in certain instances) or a refund - "your choice." Florist Express has yet to come close to honoring the guarantee.
Day after day, e-mail after e-mail (in which my name is incorrect) they apologize profusely but do not acknowledge my request for a full refund.
So far I'm up to a 20% refund and a coupon for $10 off a future order- not even close to making up for the grief they've caused.
Avoid this company - they don't deliver on their promises.
This report was posted on Ripoff Report on 05/10/2011 10:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/florist-express-proflowers/old-saybrook-connecticut-06475/florist-expressproflowers-delivers-disappointment-old-saybrook-connecticut-727900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Florist Express - Still Delivering Disappointment
AUTHOR: sk - (USA)
SUBMITTED: Thursday, May 12, 2011
After additional e-mails with the wrong name and canned responses, I called Customer Service. The rep had a lot of "tone" in his voice and a bad attitude. He had no knowledge of their website and his offer followed in the same vein as the e-mails. (20% refund, etc.) I asked to speak to his supervisor and was placed on hold. When he returned, the refund amount was upped, but fell way short of the requested 100%. This process happened several times until finally he angrily declared,
"You'll get a full refund" and hung up on me. (PayPal has since confirmed the refund.) While Florist Express ultimately honored their promises, I had to force them into it and it was torture getting there. I am worn out, frustrated and disappointed by the whole experience. Their responses and the way they handled this situation demonstrates that customer satisfaction is NOT a priority.
My initial evaluation stands. I cannot recommend Florist Express.
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