Complaint Review: Galway Co-op - Galway New York
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- Author Confirmed
- Galway Co-op P.O. Box 600 Galway, New York USA
- Phone: 518 882-5445
- Web: Galwaycoop.com
- Category: Pool Services
Galway Co-op Refusal to Refund Membership Fee Galway New York
*REBUTTAL Owner of company: Wrong Bob
*Consumer Comment: Really Bob?
Show customers why they should trust your business over your competitors...
I sent in a check to join the co-op on April 17, hoping for lower prices on propane for pool heat. Five weeks later, no propane, just a survey call. When informed it would be at least two more weeks before a propane delivery, I cancelled the order. The co-op refuses to refund my membership fee, even though they have done nothing to earn it. The day I cancelled at the co-op, I called (((competitor's name redscted))). Two days later, I had a tank installed with propane in it. And so far, lovely people to do business with.
This report was posted on Ripoff Report on 06/15/2015 08:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/galway-co-op/galway-new-york-12074/galway-co-op-refusal-to-refund-membership-fee-galway-new-york-1235669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Wrong Bob
AUTHOR: Galway Co-op - (Galway)
SUBMITTED: Sunday, August 30, 2015
Bob, our refund policy is posted on our web site. Sorry we couldn't keep you as a member. There are other benifits to being a Co-op member outside of discount propane you can take advantage of. When you're responcible for over 15,000 members, it's hard to keep everyone happy, but we do the best we can, Good luck with your fuel supplier. galwayco-op.com/refund-policy.htm
#1 Consumer Comment
Really Bob?
AUTHOR: MarkDean - (USA)
SUBMITTED: Monday, August 17, 2015
As I grew older I realized there are alway two sides to every story. I'm going on my third year as a co-op customer. They have been great. I did see on their web site that they have a no refund policy.
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