generatorsite.com I placed an order for $1,919.99 for new generator, was told it was on backorder. I cancelled order 2 weeks later & am waiting for refund. They have not notified me regarding refund at all. They refuse to pick up phone to talk to me Internet

Ordered generator package on august 15, 2015.  Having no heard from them I called and found out a week or two later it was on backorder.  I cancelled order on august 3, 2015.  By august 11, did not hear anything so i called found they never cancelled order.  woman who answered phone, erin, said she cancelled it at that moment and refund would happen 8-10 days after.  I have not heard from them, no refund and no word from them either email or letter.  Phone continues to ring, any time of day or night.  No answer & no reply to my 2 emails.