Complaint Review: GLOW.COM, GLOW - VALENCIA California
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- Author Confirmed
- GLOW.COM, GLOW GLOW, 28516 LIVINGSTON AVE VALENCIA, California U.S.A.
- Phone: 888-321-4569
- Web:
- Category: Beauty Salons
GLOW GLOWING MAD! THIS COMPANY ADVERTISED A FREE TRIAL AND ALL YOU HAD TO PAY WAS 3.95 FOR SHIPPING, THEN THEY CREDITED MY CREDIT CARD FOR 98.50 AND SENT ME ANOTHER WHOLE SET OF MAKEUP A COUPLE MONTHS LATER WITH A BILL FOR THE SAME AMOUNT! VALENCIA California
*Consumer Comment: Most websites with "free trials" follow the same practice...
Show customers why they should trust your business over your competitors...
I signed up online for a free trial of makeup from GLOW and recieved makeup in mail and then my credit card was charged for the full amount of the makeup, around $90. Then a few months later I receive another package of makeup which I did not order with a bill for $98.50 . To return this package you are instructed to go online to glow.com and get a special label called a RMA. You are then instructed to cancel all the "automatic refills" which I did not order. When I go online their is nowplace to click on "free trial" The phone is not being answered. very bad business practice,
Judy
KINGSTON, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 06/02/2009 05:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glowcom-glow/valencia-california-91355/glow-glowing-mad-this-company-advertised-a-free-trial-and-all-you-had-to-pay-was-395-for-457595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Most websites with "free trials" follow the same practice...
AUTHOR: Myfutureselfnme - (Canada)
SUBMITTED: Tuesday, June 02, 2009
Although they really should be required to advertise it in more than 5 point print.
Follow the RMA process. Get a tracking number on the return package. Get your refund if possible, if not call your credit card company and dispute the charge, and then make a fraud report and change your card number.
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