H. H. Gregg would not replace defective remote control for SamSung LCD TV West Carrollton Ohio

I purchased a TV set from H. H. Gregg in 2007 along with a 5 year in home warrantee and, the remote control for this TV died a terrible death last week. I have spent over an hour on the phone trying to get the remote replaced and, after 4 phone calls, I was told that the remote was not covered in the warrantee so, I would have to purchase a new remote for $70.00. I of course told them how unhappy I was and that they would get some bad publicity from this and it didn't help.

Dennis
West Carrollton, Ohio
U.S.A.