Complaint Review: Hanns Spree - Fremont California
- Hanns Spree Hannspree California Inc. 843 Auburn Ct. Fremont, California U.S.A.
- Phone: 888-842-6674
- Web:
- Category: Computer Dealers
Hanns Spree want me to send my monitor back on my dime when its under warranty Fremont California
*Consumer Comment: Manufacturer's warranties
I have a HANNS-G HN199D 19in 8ms DVI LCD Monitor w/ Spks I bought in March on the 25th of 2006 It already has burnt images on it and the dvi port doesn't work....the cable is fine just the monitor port is dead....I have a 1 year warranty ...and they want me to ship it back on my dime...I don't think so....they should send me a box with retun postage paid plus a new monitor asap
Lori
Schenectady, New York
U.S.A.
This report was posted on Ripoff Report on 09/05/2006 06:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hanns-spree/fremont-california-94538/hanns-spree-want-me-to-send-my-monitor-back-on-my-dime-when-its-under-warranty-fremont-cal-209616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Manufacturer's warranties
AUTHOR: Peter - (U.S.A.)
SUBMITTED: Tuesday, September 05, 2006
That is the way manufacturers' warranties work. They cover the repair of manufacturers' defects, nothing more (including shipment of your product). It is the customer's responsibility to transport said product to and from the manufacturer's repair center. May I suggest you refer to the Magnum-Ross Warranty Act, which reiterates what I've just stated. Additionally, under this legislation, every electronics store is required by law to have a copy of every manufacturer's warranty for every product that they sell, and present it to customers upon request. This way, the customer can see the terms and conditions of said warranty before deciding to purchase a product.


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