Complaint Review: Hotwire/Mainstay Suites - Internet
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- Hotwire/Mainstay Suites hotwire.com Internet U.S.A.
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- Category: Motels
Hotwire Mainstay Suites the ripoff business that doesn't give a dam Nationwide Internet
*Consumer Comment: Hotwire hotel reservations are double occupancy
Show customers why they should trust your business over your competitors...
We ordered and paid for a room for 4 nights in Knoxville TN. They charged our creditcard the appropriate fee. When we arrived we found the accomodations less than required(my daughter had to sleep om the floor or in a recliner).
Mainstay Suites refused to accomodate us with appropriate accomodations and added insult to injury by charging us a second time for our rooms.
We have since contacted both organizations repeatedly with no resolution. Hotwire is a black hole, our ccard company refuses to do anything, and Mainstay repeatedly promises someone will call us back with no response.
Colle
Fond du Lac, Wisconsin
This report was posted on Ripoff Report on 11/20/2002 07:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwiremainstay-suites/internet/hotwire-mainstay-suites-the-ripoff-business-that-doesnt-give-a-dam-nationwide-internet-35848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Hotwire hotel reservations are double occupancy
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Saturday, March 22, 2003
All Hotwire hotel reservations are for double occupancy, so if you had more than two people in your party it is understandable that there wasn't enough room. Had you made previous arrangements for an extra person, it would have been through the hotel. Also, Hotwire charged your card because they made the sale, the hotel is the one that screwed up by charging you again, the people at the front desk probably did not recognize that the room had already been paid for.
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