Complaint Review: http://www.puffsmart.ca/ - Richmond, British Columbia
- http://www.puffsmart.ca/ 7371 Thormanby Crescent Richmond,, British Columbia United States of America
- Phone: (604) 789-9855
- Web: www.puffsmart.ca
- Category: Customer
http://www.puffsmart.ca/ poor customer service Richmond,, British Columbia
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On March 25, I ordered a product and paid through Pay Pal, I paid for priority post 2 day shipping.
By March 29th I still did not receive the package. I sent them an email, and did not get a response.
Two days later after checking our Mail box still nothing so I went to the company site and called the number and left a message, I then sent another email. I then received we will get back to you email.
I waited two more days then called the number and threatened to have them investigated.They gave me some song and dance excuse via email and stated they would get me a tracking number.. Two days later I had to call and leave them another message as they were not responding to any questions or calls from me. By now I was very frustrated.
Finally today I get an email giving me the tracking number stating that the post had tried to deliver the package but I was not home that is another lie as we do not have postal service to our door in our small town.. they also blasted me in the email for being a bad human being to get upset and agitated by their service.. I recommend that no one use this company. They do not put customer service first. and of course lied about things. They are a poor excuse for an online company. I always get a tracking number from online company's when I purchase things. This company is not a good company and should be boycotted. I have yet to go to the Mail..and I am not holding my breath that it is there. lo
This report was posted on Ripoff Report on 04/05/2013 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/httpwwwpuffsmartca/richmond-british-columbia-v7c-4g4/httpwwwpuffsmartca-poor-customer-service-richmond-british-columbia-1040926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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