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Ripoff Report | Lorelia Anti aging Review - Internet - Lorelia anti
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Report: #1099135

Complaint Review: Lorelia Anti aging - Internet

  • Submitted:
  • Updated:
  • Reported By: Mary — Conception Bay South NL. New Foundland
  • Author Not Confirmed What's this?
  • Why?
  • Lorelia Anti aging Internet USA

Lorelia Anti aging pop up for product in the amount of $6.00 When I clicked to agree,I was charged $104.00 on my credit card! Total scam!  Internet

*UPDATE Employee: Lorelia Customer Care

*Consumer Suggestion: To order the trial sample, you had to click on "I have read the terms and conditions...

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 Pop up for Lorelia Anti Aging to sample in the amount of $6.00.When I clicked to agree I was charged an additional $104.00 on my credit card.This is a total scam!

This report was posted on Ripoff Report on 11/13/2013 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lorelia-anti-aging/internet/lorelia-anti-aging-pop-up-for-product-in-the-amount-of-600-when-i-clicked-to-agreei-wa-1099135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Lorelia Customer Care

AUTHOR: Customer Service - ()

POSTED: Monday, March 24, 2014

Lorelia is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in our policies.

We offer a 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it.  If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.

A large majority of our customers who take advantage of this free trial go on to take Lorelia month after month and they do so because they experience results.  It works.  These results are a reality of Lorelia’s key ingredients: a proprietary blend (Deionized Water, Jojoba Oil, Cylomethicone, Dimethicone Crosspolymer-3, Polyacrylamide, C13-14 Isoparaffin, Squalane, Matrixyl 3000, Co-Q10, Vitamin A, Vitamin C, Vitamin E, Vitamin F, Hyaluronic Acid, Lycium Barbarum Goji, Coffee Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen) that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.

Our corporate mailing address:

Lorelia Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada

Our website:

http://mylorelia.com/

And lastly, please call us.  1-888-907-5860.  Our customer care department is available Monday-Friday 8am-7pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Lorelia, and we look forward to helping you achieve your skin care goals.

Best Regards,

Lorelia Skin Care, Corporate

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#1 Consumer Suggestion

To order the trial sample, you had to click on "I have read the terms and conditions...

AUTHOR: Ken - ()

POSTED: Wednesday, November 13, 2013

 Here's as excerpt from the terms and conditions...."

Please take a few minutes to read the following as when you purchase you automatically accept the following terms and conditions.

Upon ordering, you agree to pay $5.99 (£3.90) shipping and handling for the trial bottle as well as agree to enrollment in the auto-ship program. If you are enjoying the product do nothing and in 14 days from the date of trial purchase you will be charged the low rate of $96.78 (£63.54) for the trial bottle you have received. Approximately 45 days from your initial trial order and every 30 days thereafter you will be sent another fresh 1 month supply of Lorelia Anti-Aging formula (1 bottle) and your credit card on file will be billed just $96.78 (£63.54) per bottle with free shipping and handling. You will receive (1) full size trial bottle within 2-4 business days from your date of order. Bottle & labeling styles vary based on availability however you will always receive the same great Lorelia formulation (1.0 FL OZ).

Cancellation Policy:

To avoid being charged for your trial order, you must cancel your enrollment before your trial bottle period is over. Beginning on the day that you place an order for a product ("Product") from the website, your fourteen (14) day trial period begins ("trial period"). The trial period is calculated in calendar days, not business days and your fourteen (14) day trial ends on day fourteen (14). You may cancel your enrollment anytime by calling 1-888-907-5860 begin_of_the_skype_highlighting 1-888-907-5860 FREE  end_of_the_skype_highlighting (UK 0800 756 6514) Monday thru Friday 8am-7pm Eastern Standard Time or contact our support department at support@mylorelia.com. For trial orders cancelled within 14 days, we will issue you an RMA number and you then simply return the unused portion of the product within 30 days from your original order date and you will never be billed. Refunds are not given for used trial bottles. YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU. CANCELATION OF ORDER. Our exchange policy for auto-ship program ensures customer satisfaction on all auto-ship products. If you, the buyer receive a damaged product you can exchange that product at no cost at any time by calling our customer service at 1-888-907-5860 begin_of_the_skype_highlighting 1-888-907-5860 FREE  end_of_the_skype_highlighting (UK 0800 756 6514).

You HAD to check the block about these terms before placing the trial order...looks like you failed to check those terms and conditions and Ripped off yourself.

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