Complaint Review: Lorelia - Miami Internet
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- Author Not Confirmed
- Lorelia 382 North East 191 St. Miami Florida 33179 Internet USA
- Phone: 888-383-0021
- Web: http://mylorelia.com/
- Category: Specialty Stores
Lorelia Lorelia Anti-Aging Formula Miami Internet
*Consumer Comment: It looks like a scam to me!
*Author of original report: Lorelia is a scam
*UPDATE Employee: Lorelia Skin Care Customer Service
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Lorelia Anti-Aging company is a scam. While on Groupon I received a survey to fill out that said you will receive a FREE gift at the end for filling out the survey. When i did so it said that I recieved over $100 free gift from Lorelia Anti-Aging beauty company, all you needed to pay was the minimal shipping. However 14 days later they charged me over $100 for the product. When I called to discuss the charges with the company they informed me that their policy is to charge the full value of the product 14 days after the date of the purchase and have no refund policy. I explained to them that it said it was a free gift, for filling out a survey and I had only recieve the product less than 5 days earlier so it was still within the 14 days. They explained that they charge from the date of order regardless when you recieve the product.
This report was posted on Ripoff Report on 07/10/2013 03:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lorelia/internet/lorelia-lorelia-anti-aging-formula-miami-internet-1066018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
It looks like a scam to me!
AUTHOR: Susan - ()
SUBMITTED: Saturday, March 29, 2014
#2 Author of original report
Lorelia is a scam
AUTHOR: 68 St. Andrew St - ()
SUBMITTED: Sunday, October 06, 2013
Lorelia is still a scam. They contacted me after this to say they would like to resolve the issues, yet after responding to them with the information they required for they neglected to respond back, refund or do anything.
The complaint is about their shady marketing techniques. I filled out a survey with which they said I could select a free gift. Sorry, but a fee gift doesn’t mean you get charged for it.
The product itself isn’t good. The cream is watery and doesn’t work well.
#1 UPDATE Employee
Lorelia Skin Care Customer Service
AUTHOR: Customer Service - ()
SUBMITTED: Wednesday, October 02, 2013
Lorelia is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in our policies.
We offer a 14-day trial. We give our customers a generous trial period with the product so they’re able to try it to see if it’s right for them before purchasing it. If for any reason at all you’re not satisfied, simply let us know and we’ll cancel your account to ensure that you’re charged nothing further.
A large majority of our customers who take advantage of this free trial go on to take Lorelia month after month and they do so because they experience results. It works. These results are a reality of Lorelia’s key ingredients: a proprietary blend (Deionized Water, Jojoba Oil, Cylomethicone, Dimethicone Crosspolymer-3, Polyacrylamide, C13-14 Isoparaffin, Squalane, Matrixyl 3000, Co-Q10, Vitamin A, Vitamin C, Vitamin E, Vitamin F, Hyaluronic Acid, Lycium Barbarum Goji, Coffee Berry, Acai, Noni, Pomegranate, Green Tea, and Mangosteen) that was designed to increase the growth of collagen, add volume, and dramatically lift, smooth, and renew your skin.
Our corporate mailing address:
Lorelia Skin Care
3000 boul des Laurentides, Suite 12 – 200
Laval (Montreal), QC H7K 3G5
Canada
Our website:
http://mylorelia.com/
And lastly, please call us. 1-888-907-5860. Our customer care department is available Monday-Friday 8am-7pm EST, and we want to hear from you.
Thank you for your time, thank you for your interest in Lorelia, and we look forward to helping you achieve your skin care goals.
Best Regards,
Lorelia Skin Care, Corporate
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