Lorelia Skin Care Ripoff and scam Montreal Quebec

I responded to an internet ad offering a skin care cream for the cost of shipping. They sent me the product, and some weeks later charged my bank account £89.85 (about $150) and send a second pot of cream.

When I phoned their customer care line, they said they had a policy of no refunds, and refused to give me my money back or take return of the product.

I cancelled my so-called "account" on their automated phone system and notified my bank not to pay them any more money.

Stephen, Cambridge, United Kingdom