Movement Mortgage Loan Officer Charles Miller RIP OFF Please dont even bother Rockville Maryland

After completing a simple google search and finding the slander that populated I wanted to ensure this is addressed and removed as it is untrue. I have helped hundreds of people refinance and purchase homes.  Myself and team pride ourselves on providing an unparalleled level of customer service and integrity, making sure our customers know that we are here for them and are looking out for their best interest.  

I believe the claim made was based after an initial phone coversation where I uncover more about the customers specific situation, what they are looking to accomplish, and how we can help.  We do not deny or approve loans as a loan officer, we simply help set the proper expectation and walk thru options and the overall process with our clients.  We do no set underwriting guidelines and do our best to relay these to our customers.  Some individuals are not in a financial situation to qualify for a loan, and that is completely ok.  We let them know where they stand and the next steps to get to where they need to be to proceed. 

If I recall correctly, this customer wanted us to provide a preapproval letter for an offer they wanted to make prior to being in the situation for us to be able to.  When we provide a preapproval letter, this is us stating that we have fully reviewed this customers situation and they should be able to qualify for a loan.  It is not fair to the buyer, their Realtor, the seller and their Realtor (all parties involved with the transaction) to say that someone is preapproved for a loan, when I am not comfortable stating so based on their situation. 

It sounds like I provided various financing options and tried to set proper expectations for cash needed to close for downpayment and closing costs, and this person simply did not like the numbers, so instead of trying to better understand and discuss other options, they put this false information online. I would like to have this removed as it is untrue and unprofessional making someone that works as hard as I do to help people, look as though i do not.  

here are a few testimonials:

https://www.zillow.com/lender-profile/CharlesMiller463/

Thank you,

Charlie

240-676-7686