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- Author Not Confirmed
- REDFLUSH CASINO New Media LTD, of 1 Mapp Street, Belize City,Beliz Internet Canada
- Phone: 1 888 885 4517
- Web: http://www.redflushcasino.eu/
- Category: Online Casinos
REDFLUSH CASINO NewMedia Management wont pay my winnings after accepting $1000 s of my deposits Belize City internet
*UPDATE Employee: KGC Voted in our Favor
*Author of original report: REDFLUSH CASINO WONT PAY WINNINGS
*UPDATE Employee: Response To Complaint
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I signed up with redflush casino a long time ago and made many many deposits losing everytime but enjoyed the thrill of hopefully one day having that big win.For many months i continued depositing but the win would never come so i decided to try a few other online casinos to where I finally had a nice win which was paid into my fiances visa card without a problem($1000 jackpot city)
The night i recieved the funds into her visa i decided to make some deposits at Redflush casino with my fiance so i entered her card number as I have always done at other sites. I did not realise that the name on the card was prefilled by the casino with my name which is what they are accusing me of fraud and wont pay any way that night we lost the lot ($1000) and we had been drinking and having a laugh and i said to my fiance I wonder if they would give us a refund if i said id spent your cash and used your card so i asked the support and told him id used my fiances card and she was not going to be happy and can the funds be refunded. They told me no that it was unfortunate and they locked her card and asked me to send my verification documents which i did being a copy of my drivers licence my credit card and my utility bill that day 25th june 2013 and they continued to let me deposit with other methods for the next 3 weeks.
Day after day i continued to deposit losing losing and just kept losing depositing with ukash vouchers which i purchase with cash from my local shop. I would say at least 20 deposits and say close to 1000 dollars more lost i finally i had a great win of $4000 and was so excited. I went to the cashier and requested my withdrawal and was told it would be in my bank in 2 to 3 days as i had already sent my verification doc s on the 25th/6th.
The win i had was on the 5th of june and i waited and waited and no money arrived. I asked the support when i would get my money and was told by the suppot and i quote "I have just been informed by our finace department that they have just paid your winnings". Great i thought i will have it in 2 or 3 days.
# days went by still no money so i ask again where is my winnings. Oh we want a copy of your card ending 1400 which was my fiances and i said no problem that card is my wifes I was told by email which i still have that if I provide to them copy front/back of her card a letter of consent to use her card and her drivers licince they would process my withdrawal. I have all my emails saved with the exact dates of everything for evidence. I sent to them straight away and was told great thats all we need we will process your winnings. Days went by still no money so i ask where is my winnings oh sorry our security team are investigating you for fraud i was told.
Fraud I thought what i have never ever in my entire life committed any fraud and I was totally offended at what hed just told me. I finally got a reply days later saying they were going to refund my deposits not all only some and confiscate my $4000. I could not believe this how can they keep taking my money and then when i finally win they say oh you can have your some of money back by refund in 6 months from now. I contacted the kahanawake gaming commision who is the licence issuer and they have been so rude and I have a feeling corruption is rife.
They got half a story from redflush them saying i did not provide my docs untill the 5th when i won which is unture as i have the emails and provided to them. I also have sent numerous emails to redflush asking for my account history from the day of opening which they told me they would within 48 hrs that was 7 days ago and still nothing.
My next step is to make the Australian public aware of these frauds and how they operate heads i win tails you lose casinos. They are saying im a fraud because i did not see the prefilled card name as i was looking at the numbers when entering and it was a simple oversight on my behalf. My fiance gave them the letter of consent as they asked for and all her docs and yet they still refuse to cooperate and now they tell me in 6 months they will refund some of my deposits another 1 of their 20 plus lies im sure. I dont know what to do now i have not slept for 3 days and its affected me really bad including my health. What can I do? Had jackpot city said the same thing they would have had to refund close to 4thousand in deposits but because the win was only $1000 they paid me no questions asked. I hope you can help me or tell me someone who can regards shan
This report was posted on Ripoff Report on 07/15/2013 09:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/redflush-casino/internet/redflush-casino-newmedia-management-wont-pay-my-winnings-after-accepting-1000-s-of-my-d-1067089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
KGC Voted in our Favor
AUTHOR: MilesRF - ()
SUBMITTED: Wednesday, July 24, 2013
==============================
Dear Shan,
Thank you for your message.
Based on the following, your cash-in was confiscated and your account was closed:
- You registered a Credit Card on your Casino account in your name, when it belonged to someone else.
- After you lost the funds you stated that the card does not belong to you and that the card holder wants to chargeback and wanted a refund.
- When we asked for the copies of the card, you first stated that it was a prepaid card, a few days later you then said you longer have a copy of the card as you had cut it up. However, eventually you did send a copy. This was only provided after you had made a withdrawal at the casino.
The fact remains, you registered a Credit Card on your Casino account in your name, when it belonged to someone else.
This constitutes deliberate attempt to commit fraud and does not comply with the site's Terms & Conditions. This can be found under our “Promotion Terms and Conditions, point 8. “If the Credit Card or Ewallet used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino account, then all winnings will be void.”
You had approached the Kahnawake Gaming commission with your complaint and your evidence. They contacted us in order to provide our evidence. The Kahnawake Gaming commission reviewed the report thoroughly and confirmed that we acted in a responsible manner and found your complaint invalid. Their ruling was sent to you on the 15 July 2013.
The decision to keep your account closed and to confiscate your cash-in remains unchanged.
Regards
RedFlush Hosts
#2 Author of original report
REDFLUSH CASINO WONT PAY WINNINGS
AUTHOR: shannon - ()
SUBMITTED: Monday, July 22, 2013
I did not intentionally register my wifes card in my name the name part was prefilled by your casino and i did not even see my name was already prefilled. Had it of been blank and required filling I would have typed in my wifes name. You asked me to send a copy of her card with a letter of authorisation and you would pay my winnings which i did the same day (2hours later). You accepted my continual deposits for 3 weeks happily taking my cash everytime I lost when I had notified you 3 weeks earlier that I had used my wifes card with every intention of not paying me if won which constitutes fraud in my eyes.
You have all the information to state that my wife gave me permission to use her card. We lost $1000 that night and you gladly kept it. Had i had not had this win 3 weeks later you would still be collecting my cash happily today. The $1000 we lost was my winnings from Jackpot City Casino which is another microgaming casino and they gladly paid my winnings into her card as i had used it at their casino and they asked for a consent letter like you did here but they paid me as they are not fraudsters like Redflush.
How can i be committing fraud if the money i am using to gamble at your casino is my own. You can speak with jackpotcity and they will tell you that my money was paid into that account the same day I lost it all to your casino. It was an honest mistake of me overseeing that you had prefilled my name in when registering the visa card. If it was blank i would have had to fill it in and I would have put my wifes name. She has sent you the letter confirming she was aware of the deposits and had given me prior consent as It was my money anyway from Jackpot City.
I have never ever in my entire life committed fraud or had any criminal convictions. I am a hard working everyday Aussie guy that likes nothing more than a cold beer after work and little flutter on a few casinos. But why would I want to risk my hard earned money for nothing more than a refund if i win????
That is not how gambling works and is fraudulent . I made your casino aware that i used my wifes card that night I lost the $1000 and you knew this. Why did you let me continue to make deposits for weeks day after day and keep taking my money happily every time i lost??? why??
When you had no intention to pay me my winnings if I won. I have an email here from your staff that states on the 25th of june weeks before I had this win that clearly shows my Documents were sent BEFORE my win and AFTER advising you about my wifes card. Brandon states and i quote "Thank you for sending your verification documents. They have been saved to your account ready to be processed when you have that big win." that email is dated the 25th of June. I won the money on the 5th of July after another 20 plus deposits with u kash vouchers puchased with cash.
You sent me another email stating if i provide you with front and back copies of my wifes card a signed letter of consent from her and a copy of her drivers licince you would pay my winnings. I sent that to you within 2 hours of recieving the email. This was just another lie by your cheating casino as you did not pay me after saying you would had i provided you the above which i happily did.
The kanawake Gaming Commision have been mistaken or lied to and they made their decision bsed on lies. Firstly they said in an email to me and i quote "Since you had still not sent the requested verification documents, on the 5th July 2013 the operator again requested verification documents" wrong heres the email to clearly state that i sent the documents on the 25th june see attached. You have lied to me time and time again and I have requested my transaction history 3 times now which you said you would provide within 48 to 72 hours that was nearly 10 days ago I have sent more emails still you wont comply, YOU WERE AWARE I DEPOSITED WITH MY WIFES CARD 3 WEEKS BEFORE I HAD MY WIN AND MANY MANY DEPOSITS IN BETWEEN AND YOU HAD NO INTENTION OF PAYING ME IF I EVER WON. THAT IS FRAUD IN ANYONES EYES
ITS LIKE SAYING HEADS I WIN TALES YOU LOSE!!!
MY NEXT STEP NOW IS THE MEDIA WHERE I WILL MAKE EVERY AUSTRALIAN AWARE OF MY EXPERIENCE AND THE FRAUDULENT ACTIVITY BY YOUR CASINO
YOU FILLED IN MY NAME. I DID NOT FILL IN ANY NAME WHEN REGISTERING THE CARD. IT WAS PREFILLED BY YOUR CASINO
I DID NOT SEE IT HAD IT OF BEEN BLANK I WOULD HAVE SEEN IT AS IT WOULD HAVE TO BE FILLED IN THEREFORE I DID NOT 100% INTENTIONALLY REGISTER THE CARD IN A WRONG NAME
WHYWOULD I DO THAT RISK MY MONEY TO NOT GET PAID. REDFLUSH CASINO HAVE RIPPED ME OFF HERE MAKING EXCUSE AFTER EXCUSE TO NOT PAY MY WINNINGS WHICH I WON FAIR AND SQUARE WITH MY HARD EARNED CASH!! NOW I WILL GO TO THE AUSTRALIAN TELEVISON STATIONS AND SEE IF I CAN MAKE ALL OTHER AUSTRALIANS AWARE OF MY EXPERIENCE HERE SO THEY TOO DONT GET RIPPED OFF BY THERE CONTINUAL LIES AND FRAUDULENT WAYS!!!
#1 UPDATE Employee
Response To Complaint
AUTHOR: RedFlush Host - ()
SUBMITTED: Monday, July 22, 2013
Dear Shan,
Thank you for your message.
Based on the following, your cash-in was confiscated and your account was closed:
- You had stated that the card registered was in your name.
- When asked again, you stated that the card was in your GF her name “This contravenes our Terms and Conditions by registering a card that did not belong to yourself and in addition to this he registered the card falsely in his name.
This can be found under our “Promotion Terms and Conditions, point 8
“If the Credit Card or Ewallet used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino account, then all winnings will be void.”
- When we asked for the copies of the card, you stated that it was prepaid cards and you don’t use them anymore. Then you stated that you gad cut up the cards as you don’t use them anymore.
- We had asked again for this card and documents at which you had then provided the previously stated “cut-up card” with the other documents. Note: This was only provided after you had made a withdrawal at the casino.
- Also note that your girlfriend/wife/fiancé’s had also threatened to charge back the funds, and based on this information, leads us to believe that you had fraudulent intent when you registered the casino account and credit cards.
You had also approached the Kahnawake Gaming commission with your complaint and your evidence. We had also provided all the facts and evidence of your account to them regarding your complaint. The gaming commission final decision was that you had registered the credits card in your name as a deliberate attempt to commit fraud.
The decision to keep your account closed and to confiscate your cash-in remains unchanged.
Regards
RedFlush Host
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