Complaint Review: Reptile Depot - Internet Internet
- Reptile Depot 10120 Topanga Canyon Blvd Internet United States of America
- Phone: 818 576 1508
- Web: http://www.reptiledepot.com/
- Category:
Reptile Depot Has to be the worst company ever. Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Reptile has to be the worst company I've ever dealt with. We ordered some live animals with the expectation they would be shipped appropriately for cold weather. When they arrived not only had they not been send with any heat packs, they were also, of course, all dead.
Their live arrival guarantee doesn't cover shipping costs, I can understand that under normal circumstances. The only response I received to the shipping manager, Derik, know the animals werent packaged appropriately was that he would need to check with the person who packaged them... who had been fired since then.
Not only would they not admit fault on the shipping from their end they won't even speak with the shipping company (FedEx) about the claim they had me open on the order.
I've been dealing with them for 2 months now, during which time they have refused to contact me back any of the times they said they would. I've also be placed on hold for up to 20 min at a time, just to be hung up on several times. At this point they won't even answer when i call.
I guess if your service is that poor you have to have caller ID to screen your calls...
In case you were wondering, the Better Business Bureau has Reptile Depot rated at a solid "F". Heres the Link:
http://www.la.bbb.org/Business-Report/Reptile-Depot-13115338
This report was posted on Ripoff Report on 02/16/2010 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reptile-depot/internet/reptile-depot-has-to-be-the-worst-company-ever-internet-570288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.