RFW Software Hostgator purchased program using debit card. When tried to download continued to receive message that I was not a paying customer. Then I tried to chat and it said that I had to wait 4 to 24hrs for response. I requested that someone call me back immediately. no one call. Sent email to return money for APA software. I has a paper due and selected another provider. No one called. Received CD in mail 05?134 Internet

Purchased program on 4/30/2014. Program would not downlad. Continued to recieve the message  that I was not a paying customer even thouh they sent me key to unlock the proram. I tried several times and when I tried to chat withsomeone it continued to say that I was not a paying customer.  I sent email and requested a refund due to the fact that I was writing a paper that was due on 4/30 so I did not have time to wait 4 or 24hrs just refund my money because 7 had selected another vendor. No one ever contacted me about the download since. Today, in the mail I recied the CD. Still unanle to chat.