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 Terrible Experience. I ordered my Versace Ve 3091b Eyeglasses on 9/08/12 and when i recieved them on 9/22/12 I recieved them with the lens cracked and the versace logo on one of the arms missing. The Versace name on the arms of the glasses are represented in cheap finish.The delivery was over 7 business days clearly and when i called customer support at 866.610.2516 the representative David at Ext 3, did not answer the phone with a company greeting. It took him 5-10 seconds before i got a answer with "hello". I explained to David the product i just recieved and i expressed how upset i was and he denied that the company would ever ship out a product like that ,and he was SO INSENSITIVE and quite ungracious . I filled out a refund form on 9/23/12 and ONLINE IT REFLECTS THAT I AM SUPPOSE TO RECIEVE RMA #  "you will receive a RMA # within 48 to 72 Business hours from the time you submitted the form."  I HAVE NOT RECIEVED RMA#I have called company multiple times, and they dont pick up their phone. THEY DONT EVEN HAVE A VOICEMAIL SO ONE COULD LEAVE A MESSAGE, this is so terrible! and " s****.>