Complaint Review: SIXT AUTO RENTALs - Orlando Florida
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- Author Confirmed
- SIXT AUTO RENTALs 7855 N Frontage Road, 3 Orlando, Florida United States of America
- Phone:
- Web: http://www.sixt.com/php/branch/usa/...
- Category: Car Rentals
SIXT AUTO RENTALs s Deceptive rental terms; NOT AT THE ORLANDO AIRPORT Orlando Florida
*Author of original report: Really! Sixt Auto Rental -orlando
*Consumer Comment: Put on your reading glasses
Show customers why they should trust your business over your competitors...
Sixt Auto Rental website states pick up your auto at orlando airport. It's a flat out lie, after you pre-pay, your confirmation, will read "Pickup: Orlando Int. Airport - Return: Orlando Int. Airport". But, the fine print reads, "you must take a shuttle from the airport to their off-site Sixt location". If you pre-pay they will not give you a refund. I will never rent or refer them to anyone. Stay away!
This report was posted on Ripoff Report on 11/25/2012 05:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sixt-auto-rentals/orlando-florida-/sixt-auto-rentals-s-deceptive-rental-terms-not-at-the-orlando-airport-orlando-florida-973334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Really! Sixt Auto Rental -orlando
AUTHOR: khar - (USA)
SUBMITTED: Sunday, November 25, 2012
Another example of the type of "service" you will receive if you do business with Sixt Auto Rental.
A customer service person from Sixt posted this rebuttal; "I was told to put on my reading glasses" is this the type of company you want to do business with?
I made sure to read the fine print before booking for this very reason, it was well hidden. I did not see anywhere (with my glasses) a shuttle bus will pick you up at the airport, however, it states very clearly Orlando Airport is where you pick-up and return the vehicle.
The confirmation verbatim form Sixt:
"Your reservation Rental details: Pick-up: 02/10/2013, 11:00 am Orlando Int. Airport
Return: 02/17/2013, 11:00 am Orlando Int. Airport"
Does this sound like the vehicle is at the airport to you?
I invite anyone reading this to go to sixt . com site and find the wording "off-site" in the booking process, that is, until you Pay In Full, then it is disclosed in the fine print.
thank you for your time.
#1 Consumer Comment
Put on your reading glasses
AUTHOR: coast - (USA)
SUBMITTED: Sunday, November 25, 2012
The web site link that YOU PROVIDED points to the following:
This station is 'off-airport'... Sixt rent a car Orlando Airport is only a short ride on the shuttle van to our location.
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