Square Tradesquare bought a samsung galaxy4 phone. it broke & i called square trade and he made me watch a video on the computer to fix it. phone was bought at Costco Karachi Nationwide

bought a samsung galaxy s4 phone at Costco last year with square trade insurance. i put in a new memory card and the card would not go in. went to Costco and they send me to verizon, who sendme back to costco, only to be told thati have to call the insurance co, which i did. the person i talked to had me watch a video on my tablet on how to fix it. verizon and costco both could not fix it. how could i fix it from a tablet. the insurance is a big rip off, plus when i called, i foud out that it was in Karachi.  Helga,Seattle, WA