Complaint Review: United BMW of Gwinnett - Duluth Georgia
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- Author Not Confirmed
- United BMW of Gwinnett 3264 Commerce Ave. Duluth, Georgia United States of America
- Phone: 888-403-9387
- Web: http://www.gwinnettbmw.com
- Category: Auto Dealers
United BMW of Gwinnett poor customer service Duluth, Georgia
*Consumer Comment: It is a used car
Show customers why they should trust your business over your competitors...
I bought a 2011 BMW 535i sport package from United BMW in March 2011. The same day I drove it home, I had severe backache due to problem with the seats and sport package. I informed the sales person, the sales manager, internet manager. Everything fell on deaf ears. They would not take return of the car. I even offered to pay $500. They gave me all sorts of lame excuses and basically offered to pay me $3000 less for the car. Mind you this was after 1 or 2 days. Shameful business practice. All they care about is the money, customer service is only lip service and not reality.
This report was posted on Ripoff Report on 10/02/2011 09:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-bmw-of-gwinnett/duluth-georgia-30096/united-bmw-of-gwinnett-poor-customer-service-duluth-georgia-783831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
It is a used car
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, October 02, 2011
That is right once you drive it off of the lot it is a USED car and they can no longer legally sell it as NEW. So are they supposed to take this "loss" for something that is no fault of their own?
Look at it another way. You are looking at two cars, one was purchased and driven for a couple of days, the other is totally new. They are the exact same price..which one would you buy? I can guarantee you that you would not buy the "used" car. The only way you would buy the "used" car is if they reduced the cost.
You didn't say what the exact cost of the car was but $3,000 seems fair.
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