Complaint Review: WCCL Network - MyHelpHub.Com - Internet
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- Author Not Confirmed
- WCCL Network - MyHelpHub.Com Internet United States of America
- Phone: 641-715-3900 ext 30309
- Web: www.myhelphub.com
- Category: Seminar Programs
WCCL Network - MyHelpHub.Com Useless Information, Took my money and was gone, Internet
*UPDATE Employee: Resolved
*Consumer Comment: Terrible customer service
*UPDATE Employee: RESOLVED -- Customer has been offered a refund
Show customers why they should trust your business over your competitors...
I ordered "The NLP Secret" in the spring for about 70.00. The website promised a refund if I was unhappy with the product. After listening to the cd I was unimpressed and asked for a refund. The second time I asked they finally got back to me with an address I could send it to. After I sent their cds back I never heard from them again. I lost $70.00. Please consider this before you buy ANYTHING from this company.
This report was posted on Ripoff Report on 07/31/2010 06:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wccl-network-myhelphubcom/internet/wccl-network-myhelphubcom-useless-information-took-my-money-and-was-gone-internet-627931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Resolved
AUTHOR: Alan (myHelpHub.com) - (United States of America)
SUBMITTED: Tuesday, March 22, 2011
Dear Customer,
My original statement is correct - we do ALWAYS reply within one business day to support tickets.
Can you provide your ticket URL please? This will show our response.
As I have mentioned, NLP Secret is fully guaranteed and we always provide refunds if customers are not happy with the material and they contact us.
If you provide your ticket link, this will clear the problem. If you cannot do that, it's obvious that this is not an honest complaint.
Best wishes
Alan, myHelpHub.com
#2 Consumer Comment
Terrible customer service
AUTHOR: DianaD - (United Kingdom)
SUBMITTED: Saturday, October 09, 2010
The assertion that this company responds in one business day is laughable.
While it may be true if you are a satisfied customer, if you have any complaints or want a refund, they simply vanish into the wind. I have been waiting for days for a response to my own request for a refund. I even contacted an online support person and asked for assistance. He insisted that I had to wait 8 weeks before I could ask for a refund, which is absurd. The product is a rehash of older material and the production values are poor, so I want my money back.
So far all I have had from them is silence.
Come on, Alan, explain that to me?
#1 UPDATE Employee
RESOLVED -- Customer has been offered a refund
AUTHOR: Alan (myHelpHub.com) - (United States of America)
SUBMITTED: Friday, August 20, 2010
Hello Maria,
My name is Alan, I am the myHelpHub.com site manager.
I can personally guarantee that all the tickets you submit to myHelpHub.com
will be replied to by our customer support within one business day.
If you did not receive a response, your spam filters probably blocked the
e-mail that our system sent. You can however visit the website, enter your
registered e-mail address and access your ticket to view the response online.
I can also confirm that we DO provide refunds for this product, based on our
website satisfaction guarantee. If you returned your order, you WILL receive a
refund. All you have to do is add a message to your ticket to let us know you
sent it back.
Feel free to create a new ticket on www.myhelphub.com or post your order number here and I will
investigate personally.
Best wishes,
Alan, myHelpHub.com site manager
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