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Report: #436683

Complaint Review: XM Labs - XM Brands - Hollywood Florida

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  • Reported By: West Deptford New Jersey
  • Author Confirmed What's this?
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  • XM Labs - XM Brands 3609 21st Ave Hollywood, Florida U.S.A.

XM Labs - XM Brands deducted $139.99 from my account for order never placed. Hollywood Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Comment: Calling your bank DOES WORK!!!!

*Consumer Comment: That will get you no where

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Placed an order for a sample of Acai & regimex for $4.95 shipping and handling the e mail form stated that you may cancel any further orders with in 15 days.

On the 11th day I found a $139.95 charge from XM on my bank account . I called the company and spoke with Roberto who said he was the supervisor. He stated that I only had 10 days to cancel my order as per there legal contract which is stated on page 5 of a legal document . Roberto stated he could return $40.00 to my account.

At the time they deducted the $ 139.95 I had not received the sample to see if I even liked the product. I have not received any money from this company and I am filing a fraud report with the Florida Attorney generals office and the New Jersey Attorney generals office and the better business Bureau.

Hank 369
West Deptford, New Jersey
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 03/23/2009 08:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xm-labs-xm-brands/hollywood-florida-33024/xm-labs-xm-brands-deducted-13999-from-my-account-for-order-never-placed-hollywood-fl-436683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Calling your bank DOES WORK!!!!

AUTHOR: Crutch328 - (U.S.A.)

POSTED: Thursday, July 23, 2009

I called my bank immediately and they had no problem crediting my money and filing a complaint with XM Labs. The bank representative even informed me that she had taken a similar call from someone else earlier. My advice...CALL YOU BANK IMMEDIATELY!!!. My bank even cancelled my card so that no further charges would occur from them. They already knew from previous experience, that XM Labs would debit my account again. They were very helpful.

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#1 Consumer Comment

That will get you no where

AUTHOR: Alej28 - (U.S.A.)

POSTED: Wednesday, April 01, 2009

I work for a bank and telling us this fraud will get you no where, it's not fraud when you engage on a site and order a trial. 99% of the time the customer did not read the T&D's Visa doesn't care if you failed to read them. Regulation E being followed doesn't mean we have to credit or reverse the charges. When a customer agrees to an trial offer. They are agreeing to all terms on the webiste and if they DO NOT CANCEL in time frame given then they are responsible unless they return the product. And we actually don't have to provide the merchant's # that's not our responsibility it's the customers to research and understand what that are purchasing.

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