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Report: #1255134

Complaint Review: YELLOW PAGES - Greenwood Village Colorado

  • Submitted:
  • Updated:
  • Reported By: Joseph Licea — Sheridan Colorado USA
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  • YELLOW PAGES 5660 Greenwood Plaza Greenwood Village, Colorado USA

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I was approached by a Yellow Pages Rep by the name of Robert Serna of Greenwood Village, CO to advertise with YP Marketing so we agreed to meet on September 2, 2015 to discuss package deals for advertising.

I agreed to try out the $800.00 per month package to try it out. Robert Serna told me that no money would be debited from my account until he notified me of the site going Live. I checked my account the next day to find out that YP debited my account for $800.00.

I called Robert Serna to ask what happened and he told me that they just checked to verify funds and that it would be refunded within 24 hours, I waited the next day to find that the money wasn't refunded yet so I asked to talk to his manager which was Sharon Miller.

I told Sharon about what had happened and she connected me to the Finance Manager Adam Washington who was able to refund my account immediately. I told Adam Washington, Sharon Miller and Robert Serna to cancel my account and never call me again.

I thought that I was finished with YP Marketing until I checked my account again on September 15th, 2015 and found out that YP had debited my account for $960.00. I wanted to go Postal I was so Furious!!!! I called YP to tell them that I wanted my account refunded immediately and they told me that I had to go through the contract cancellation procedure.

They said that I have to make a claim and wait to see what happens! WTF!!!! These people are Professional Crooks and Thieves!! I told them to connect me to Adam Washington and they said that he doesn't do refunds, just reversals and that it will take 2 weeks to get a refund!!!

I talked to Sharon Milllers Supervisor Michael Casinelli to try and get results, What a Joke, he just tried to upsell me and offer me 1 month Free to stay with YP! There is somebody that can issue a refund immediately, but they think I'm a moron.

Whatever you do, stay away from YP MARKETING!!! These people are Liars, Thieves, and Crooks and will do whatever it takes, (INCLUDING SELLING THEIR OWN MOTHERS) to Bait & Switch people into giving their Credit Card information to steal money out of their Accounts!!!

I have reported Yellow Pages to The Attorney General, BBB, Greenwood Village Police, and my Attorney to Sue Robert Serna, Sharon Miller, Michael Casinelli for Fraud, Theft, and Deceptive Business Practices.

These people have caused me pure HELL by all of the Stress, having to close my bank account, taking off of work to go to their office and having to hire an attorney!!!

I can't believe that YP is still allowed to stay open with all of the stealing and lying going on!!

Joe Licea

BLIND AND SHUTTER FACTORY DENVER

This report was posted on Ripoff Report on 09/15/2015 06:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yellow-pages/greenwood-village-colorado-80111/yellow-pages-robert-sernasharon-miller-crooks-liars-deceptive-business-practices-frau-1255134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
1Employee/Owner

#4 REBUTTAL Owner of company

please contact us

AUTHOR: YP - (USA)

POSTED: Thursday, February 18, 2016

Dear Joe Licea,

I sincerely apologize for any inconvenience and I want to make it right. Would you mind sending us an email with your contact information and account number or business phone number at [email protected] // , so we may assist you with your concerns?

Kindest Regards,

YP

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#3 Consumer Comment

Joe Licea is a scam artist Joe Licea

AUTHOR: Lolo - (USA)

POSTED: Wednesday, November 18, 2015

Joseph Hiram Licea Jr is the scam artist. Not YP Marketing. Joe is a contracted representative for Blind and Shutters Factory Denvver and in September he came to my house to take measurements and I gave him a check for $2800.00 as a deposit to place the order.He cashed my check that same day. Weeks later he  installed shutters that he had left over from another job (or stole?) for my daughter, who paid him in cash. After a few weeks I attempted calling him and after 2 strange people answered, one claiming he was arrested and the other saying he went to vegas, his phone was finally disconnected. I called Blind and Shutters Factory who told me that he never placed an order and there was nothing they could do?? I signed an order form from their company and trusted that the rep that they contracted with was legit. In Colorado he claims to have a company called Blind ad Shutter Factory Denver. I checked and it is an LLC registered with the state but the business address is a delapedated, vacant building.  After a few interenet searches I found this:

 

Review for BLINDS 4 LESS MIAMI

 
beffyarm
 
 
Relationship: Client
Project Date: October 2014
Project Price Range: $1,000 - $9,999
Hired this Joseph Licea to put blinds in my home. He came out with books, business cards and I gave him a $1475.00 deposit. He cashed the check the same day, and I have not heard from him since. His phone is disconnected!
 2 Likes   November 14, 2014 ·  last modified: December 4, 2014

 

Whats ridiculous is that this guy had the audacity to post rip off reports about legitimate businesses and people. I know Sabine Taal's husband (I was his private banker) and I know that what he is saying below in a seperate report is absolute garbage! 

Here is another report this scam artist posted:  I was contracted by The Shade Store to install drapes in one of their customers homes ( Sabine Taal ) and invoiced The Shade Store after work was performed and was never paid!!!I called once a week for a month and kept getting the runaround for a measly $250.00 and after a month I new that I would never get paid!

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#2 UPDATE Employee

YP Customer Care

AUTHOR: YP - (USA)

POSTED: Friday, September 25, 2015

 Hi, Joe!  We apologize for any confusion that occurred on your account and that your experience was unsatisfactory.  Per our recent interaction, we believe that we have resolved your concerns. Please contact us at ypexec@yp.com if that is not the case or if you have any questions.

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#1 Author of original report

YELLOW PAGES Denver/Greenwood Village, CO LIARS,CROOKS,THIEVES DECEPTIVE BUSINESS PRACTICES!!!!!!!

AUTHOR: - ()

POSTED: Tuesday, September 15, 2015

I was approached by a representative of YP Marketing of Greenwood Vllage, CO on September 2. 2015 to sign up for a package for $800.00 a month to get leads through YP. I agreed to sign up with the rep Robert Serna and he told me that no money would be debited from my account until he notified me that the site went live. Well Low and Behold I check my bank account the next day and see that $800.00 waas debited from my account, what a SNAKE. I called him furious and told him that if my money wasn't put back in my account immediately that I would call the police and report him and his company for THEFT and FRAUD!!!!! He said that the money would be refunded within 24 hours and just to wait 1 more day, so I did.

The next day the money was still not refunded. So I talked to his manager Sharon Miller and she was able to put me in touch with the Finance Manager Adam Washington who was able to instantly refund my account!!! I told Robert Serna to cancel my contract and to never call me again!!! Now on September 15, 2015 I check my account again to see that YP has debited my account for $960.00 WTF!!!!! I am so Pissed off and want to go postal!!!! I call the office to explain what they did and they said that I have to through the contract cancellation process and make a claim to get a refund!!!

I went to the Lion's Den (The Office where they Deceive People from their Money) and talked to Robert Serna's Supervisor Michael Casinelli. Well now I know where Robert Serna learned his tactics, this guy tried to upsell me and offer me a month for Free to stay with YP. I told him that I want my Money Back and to quit trying to sell me. He then told me that it would take 2 weeks to get my money Back!!!  WTF!!!!! These people are CROOKS, SNAKES, LIARS, and will do whatever they can to SCREW YOU OUT OF YOUR MONEY!!!!! I have reported YP to the ATTORNEY GENERAL, BBB, THE LOCAL AUTHORITIES, ALL OF THE LOCAL NEWS STATIONS, ETC. Stay clear from YELLOW PAGES unless you want to get ROBBED!!!!

These people have put me through hell to deal with this by having to close my bank account, take time off of work to go to their office and all of the Stress!!!

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