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 Hello, Our DDoS protection services are sold without guarantees. New attack types can always appear. We work close to our clients to mitigate any new attack types. Most attacks are blocked automatically on the basic DDoS protection plan. There are cases when mitigating an attack can result in bigger costs for us like adding dedicated filtering resources, personalized rules or additional capacity. That's why my colleagues asked you $99 to keep your services online and mitigate the attack you were receiving. Kind regards, Robert - General Manager NETACTION TELECOM